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Blackboard Help

Profile Avatars

At this time, the Bb Student app supports changing the profile avatar in some, but not all, scenarios. To know whether or not this feature will work for your school, it is important to know which type of profile, avatar, and Learn instance is in use.

  • Learn instance types – Enterprise (9.1) or SaaS (Cloud)
  • Learn profile and avatar types – Legacy (avatar) or Cloud Profiles (enhanced/myEdu)

Enterprise with Legacy Avatars

Fully Supported

Enterprise with Legacy Avatars is fully supported. However, on initial access, a user must first set the first account avatar from a web browser. If no avatar was set previously, attempting to set the initial avatar from the app shows a message: We're sorry. Your school doesn't allow you to change your photo. Please contact your school for more information. After the initial avatar is set from a web browser, subsequent avatar photos can be set from the app. If you encounter any unexpected issues with this, please contact your school’s helpdesk or email our support team.

Enterprise with Enhanced Cloud Profiles

Not Supported

Enhanced Cloud Profiles are not yet supported in the app at this time. When you attempt to access the profile, the app presents the error message: We're sorry. Your school doesn't allow you to change your photo. Please contact your school for more information

SaaS with Legacy Avatars

Fully Supported

SaaS with Legacy Avatars are fully supported. However, on initial access, a user must first set the first account avatar from a web browser. If no avatar was set previously, attempting to set the initial avatar from the app shows a message: We're sorry. Your school doesn't allow you to change your photo. Please contact your school for more information. After the initial avatar is set from a web browser, subsequent avatar photos can be set from the app. If you encounter any unexpected issues with this, please contact your school’s helpdesk or email our support team.

SaaS with Enhanced Cloud Profiles

Not Supported

Enhanced Cloud Profiles are not supported in SaaS instances at this time.


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