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Blackboard Help

Call Into A Session

If offered by your institution, you can use the telephony feature to communicate with other users. As a telephony user, you can use all Blackboard Collaborate features and communicate with all users in the session.

Mobile device users cannot use a teleconference for audio communications in a session at this time.

The teleconference service

With Integrated Telephony, you don't need your own teleconference provider. The teleconference service is provided by Blackboard Collaborate. Teleconference phone numbers and PINs are automatically generated during session creation. Anyone can dial into the session and initiate the connection between the session and the teleconference bridge.

We supply a Virginia-US number for U.S. and Canada, a UK number for Europe, and a Sydney number for Australia. Long distance and international calling charges may apply.


Call into a session

Open the Session menu and select Generate Dial-in Number. Call the number listed and enter the personal identification number (PIN).

Up to 25 participants can call into a session from their phone. If the maximum number of participants has been reached additional users are not given a phone number to call.

Need a number different from the one listed in the session? Jump to International Telephone Conference Numbers.

You are given a unique PIN to help the session identify you. When you enter the PIN, the audio from your phone is paired with your avatar. This helps everyone keep track of who is speaking.

Each PIN is unique to an individual session and a user in that session. This means that the PIN you see only works for you in that session. You are not able to use the PIN in another session or share your PIN with another user. PINS stop working when the session ends.

You must be joined to a session on a browser to use your phone.

You have access to all the same tools in your session. Your microphone changes to a phone. Others see a phone icon by your name in the Participants panel.

You aren't muted when you first call in. Everybody can hear you immediately. Turn your audio on and off in your browser by selecting the phone icon.

With your keyboard, press Alt + M to turn your phone audio on and off.

You can still use the mute on your phone. Just make sure the audio is turned on in your browser if you want others to hear you.

Moderators can also mute participants anytime during the session. You are notified, if a moderator has muted you.


What happens if I hang up my phone?

If you hang up your phone without leaving the session, you are still connected to the session. You start using our device microphone instead.

Can I still share my video if I am using my phone?

Yes. You have access to all the same tools in your session. You can share video, participate in chat, share content if you have moderator permissions, and so on.

How do I leave a session completely when on my phone?

To leave a session completely, click Leave Session at the top of your screen. Your phone audio is automatically disconnected from the session. You can no longer hear anything. All that's left to do is hang up your phone.

How do I use the PIN?

When you generate a number to call you are given a unique PIN to help the session identify you. When you enter the PIN, the audio from your phone is paired with your avatar. This helps everyone keep track of who is speaking.

Each PIN is unique to an individual session and a user in that session. This means that the PIN you see only works for you in that session. You are not able to use the PIN in another session or share your PIN with another user. PINS stop working when the session ends.


Teleconference phone numbers

Teleconference phone numbers are automatically generated during session creation. Anyone can dial into the session and initiate the connection between the session and the teleconference bridge.

We supply a Virginia-US number for U.S. and Canada, a UK number for Europe, and a Sydney number for Australia.

Administrators using Collaborate hosted from European or Australian data centers can request one of the following numbers as the default number for their Collaborate Login Group. Doing so will display the alternate number for all sessions associated with that Login Group.  Submit a request on Behind the Blackboard (available in English only).

If you need a number different than the one listed in your Collaborate session, use one of these alternate numbers instead.

Your personal identification number (PIN) doesn't change. Use the PIN provided in the session with the new number.

Long distance and international calling charges may apply.

International teleconference phone numbers
Country Region/City Number
Australian data center
Australia Sydney

Default number for Australian data center

+61 2 8520 1004
Australia Adelaide +61 8 7100 1859
Australia Brisbane +61 7 3188 2549
Australia Darwin +61 8 7905 7043
Australia Melbourne +61 3 8362 3382
Australia Perth +61 8 6225 2653
China Beijing (+8610) 5822 4426
Japan Tokyo 813-4540-0931
New Zealand Auckland (64) 9801 0547
European data center
UK National

Default number for European data center

+44 20 33189610
Bahrain National +973 1619 7528
France National +33 9 77 55 44 57
Netherlands National +31 85 2084955
Spain National +34 902 848 654
U.S. and Canada data center
U.S. US (Virginia) (571) 392-7650
Canada

US (Virginia)

(571) 392-7651