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Blackboard Help

Start Here With The Basics!

New to Collaborate or need a refresher?

Blackboard Collaborate™ is a simple, convenient, and reliable web conferencing solution built for education and training. Engage with the material and your instructor. Thanks to robust collaboration and conference tools, everyone feels like they’re in the same room together, regardless of their location or device.


Watch a video tour

We've put together this video to show you Blackboard Collaborate with the Ultra experience in action.

Video: Blackboard Collaborate with the Ultra experience tour


Use Google Chrome or Firefox for the best experience

While Collaborate supports all browsers, ChromeTM or Firefox® gives you the best experience.

For the best Blackboard Collaborate experience with your screen reader, use Firefox® and Jaws on a Windows® system. On a Mac® use Safari® and VoiceOver.

More on browser support

More on accessibility in Collaborate


Find your way around sessions

Imagine walking into a room that was perfectly outfitted for collaboration. The amount of tools to engage and capture are potentially endless. Like any good classroom or studio space, we must be organized.

We've organized everything into three convenient areas: a media space, the Session menu, and a Collaborate panel.

Get to know your way around Collaborate

More on the tools and icons in Collaborate


Add a profile picture

Having a social presence can be critical to a successful online learning experience. Something simple as adding a profile image can make learners more comfortable with participating online.

  1. Open the Collaborate panel and select My Settings.
  2. Point to the avatar and select it.
  3. Upload any image or use your device camera to take a photo. You can choose to use this profile picture for every session.
  4. Adjust the image area.
  5. Select I Like it!

Get set up to use your audio and video

You must complete audio and video set up at least once before you can use them.

Don't want to set it up right away? No problem. You can complete the set up at any time.

After you are set up, select the microphone and video camera icons any time during a meeting to turn them on or off.

With your keyboard, press Alt + M to turn your microphone on and off. Press Alt + C to turn your camera on and off.

More on using your audio and video


Use your phone

If enabled, you can use the telephony feature to communicate with other users. As a telephony user, you can use all Blackboard Collaborate features and communicate with all users in the session.

Mobile device users cannot use teleconference for audio communications in a session at this time.

More on connecting to a session with your phone


You're ready

Now that you're set up and familiar with Collaborate, you're ready to start using it.