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Blackboard Help

Manage Instances

From the Instances page, you can

  • launch an instance in your browser;
  • stop, edit or restore an instance;
  • create System Messages (System Administrator only)
  • or create new instances.


The Instance page also displays information about instances:

  • Instance Name – The name of the Instance.
  • Context – The address portion of the URL used to access the instance from your web browser. For example, the context /LDAP will resolve to the following URL:


  • Status – The status of the instance, either Running or Stopped. The status can be changed by performing an Action.
  • # Sessions – The current number of active sessions (as indicated by Tomcat).
  • Actions – The current actions available based on the current status of each instance and the role level of the current user.

Launching an Instance

To launch an instance, click on the name of the instance in the Instance Name column. The login page for the instance will be opened in your browser.

Stopping and Starting an Instance

To stop an instance, click Stop in the Actions column. You may want to stop an instance for maintenance purposes. To start the instance again, click Start.

Creating a New Instance

To create a new instance, click Create.

Editing an Instance

To edit an instance, click Edit.

Restoring an Instance

System Administrators can restore an instance to a previous state by accessing a backup file. (This feature is not available to Application Administrators.)

Caution: Upgrades can potentially take several hours to complete.

Restoring a backup will cause all current data to be lost. As a precaution, create a backup of the instance in its current state prior to restoring data from another backup.

  1. To restore an instance, click Restore.

  2. Select the desired backup file from those listed in the Available Backup File(s) drop-down list and click on Next to open the Restore Summary page.

    Backup files are named using the following format:
    Day, Month, Date, Year @ Time(ELM Version)
    e.g., Wed Mar 10 2011 @ 09:14 (3.5.0 (3340))

  3. Review the summary information and click on Restore. If you want to select a different backup file, click on Previous to return back to previous page.

The system will automatically stop the instance, perform the restore, and then restart the instance.

Managing System Messages

System Administrators can create system messages that will appear both in the ELM Instance Management Tool and in all instances of ELM. Messages can be configured to appear at scheduled times only. (This feature is not available to Application Administrators.)


Creating a New System Message

System Messages >Create


  1. Enter and format your system message.
  2. Set the activation and deactivation dates and times (24 hour clock). The default activation date is today and the default time is the next 15 minute increment of the hour after the current time. (For example, if the time is currently 12:23, the start time will be 12:30.) The default deactivation date is one week after today and the default time is the same as that for the activation time.
  3. Click on Create. Your new message will appear on the System Messages page.

Editing a System Message

  1. Click System Messages.
  2. Click the edit link for the message you would like to change.


  3. Edit your message and/or activation period.
  4. Click Update.

Deleting a System Message

  1. Click System Messages.
  2. Click the delete link for the message you would like to delete. You will not be asked to confirm deletion – the message will be deleted immediately.