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Blackboard Help

Post Configuration and Verification

Confirm the Services or Daemons are Running

Ensure that the new version 11 services or daemons are running by doing one of the following:

  • Connect a web browser to http://[localhost]:2187 (substituting your IP Address or hostname in place of [localhost]). You should get a 400 Goodbye reply;
  • Check that the service is running on your operating system. For example, on Windows select Start > Control Panel > System and Security > Administrative Tools > Services. In the list of Services, you should see Elluminate Live! License Manager, Elluminate Live! Manager, and Elluminate Live! Server, with the word “started” next to them in the Status column. (If the Status column is blank, it means that the services were installed but are not running.

Verify that the Installation was Successful

To determine if the Server and Manager you installed are running, we recommend that you touch on the basic operations of ELM to verify that everything is working properly:

  • Create a session.
  • Send an email invitation to the session.
  • Join and record the session.
  • Play the recorded session.
  1. Create a session.

    1. Log in using the System Administrator account you created during instance configuration.

    2. Click Create new session.


    3. Create a basic session by keeping the default values and clicking on Create. The Session Details page appears.


  2. Send an email invitation to the session. The email message will be sent to the email address you gave for the Administrator user.

    1. Click Send email invitations. The Email Invitation window opens.:


    2. Click Submit to send the email. An Email Confirmation page will appear, indicating that the email invitation was sent.

    3. Close the Email Confirmation window.

    4. On the Sessions Details page, click Session Schedule to return to the main Sessions page.

    The email message should be sent to the email address you gave for the Administrator user. If the email invitation was sent successfully, then you know that your SMTP Mail Server has been configured correctly.

  3. Join the session. (As you are the session creator, you automatically will be made a Moderator within the session.)

    1. Click on the session name link in the list of sessions. The Session Download page appears. (If the session does not start shortly, click on the link to start it manually.)

    2. On some browsers, a file download (Opening meeting.jnlp) window may appear before the session can begin downloading. Respond with Open or OK.

    3. Your browser may also present you with a Java Security Warning window. Respond Yes to the dialog.

    4. Wait a few seconds and you will be launched into an Blackboard Collaborate web conferencing session as a Moderator.

    5. Click OK in the Moderator Privilege Granted window.

  4. Record the session.

    1. If the recording does not start automatically, click Record in the Collaboration toolbar or select Tools > Recorder > Record.

    2. Perform some actions. For example, click Talk and talk, draw a circle on the whiteboard, send a Chat message, etc.

    3. Exit the session (File > Exit).

  5. Play the recorded session.

    1. Return to ELM and click Recordings.

      You may have to wait a few minutes before the recording appears in the list.

    2. Click on the recording link in the list of recordings to launch the recording.

Customizing the Blackboard Collaborate User Interface

The Blackboard Collaborate web conferencing user interface can be co-branded to include a few things specific to your organization, such as your logo and website URL. The Blackboard Collaborate Professional Services team will work with you to review your branding requirements and determine costs for the project.