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Blackboard Help

Community Engagement

Connecting the Community

The Blackboard Community Engagement solution provides schools with useful tools to inform community members of the latest news, schedules, and other important information. The platform also makes it simple for school administrators to deliver important school website information and social media updates to parents and students in a single, streamlined mobile communication experience.

View the changes for the January 13, 2017 release.

TCPA Compliance

Federal Communications Commissions (FCC) issued new rules for the Telephone Consumer Protection Act (TCPA) to address the growing number of marketing calls. The Blackboard Community Engagement solution follows TCPA regulations. Parents and students will be able to opt-out of non-emergency phone calls and text messages sent by the district or school.

Check out our TCPA Resources.

What type of help are you looking for?

What products are available in the Blackboard Community Engagement solution?

  • Blackboard Web Community Manager (formerly Schoolwires): Keep community members informed and maintain your district or school online website presence.
  • Blackboard Mobile Communications App (formerly ParentLink): Send instant updates to parents and students on their mobile device to keep them informed. You can manage the layout of your school's mobile app.
  • Blackboard Mass Notification (formerly Connect 5i): Send notifications, alerts, and messages to community members using the Blackboard Mass Notification system. The Teacher Messaging system is also available so teachers can send messages if the administrator configures this option.
  • Blackboard Social Media Manager (formerly Sociability): Manage social media posts to keep your followers in the know.

Training videos are available.