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Blackboard Help

What's New?

We're continually striving to improve the Community Engagement solution!

See the latest changes for Blackboard Mobile Communications App (formerly ParentLink), Blackboard Mass Notification formerly Connect 5i), Teacher Messaging, and Blackboard Social Media Manager (formerly Sociability).

Prepare for the weather. Check out procedures for bad weather conditions!


March 10, 2017 Release

This release includes some enhancements for imported user information, and a fix for PeachJar flyers in the Blackboard Mobile Communications app.

All Products

  • For districts that import user information, you now have the option to update the user login names and passwords through the import. This setting is available in the Authentication page.
    1. From the Settings menu, select Global Settings > Authentication.

    2. In the Import Login/Password Updates area, select Usernames updated to update the names and Passwords updated to update the passwords.
    3. Select Save when finished.

Mobile Communications App

  • Fixed an issue where deleted Peachjar fliers still appeared in the Blackboard Mobile Communications App.

What's New in Review

What's New in Review

Release Date What Was New
February 24, 2017 Blackboard Mass Notification
  • Added the ability to upload a list of opt-out phone numbers, SMS/text numbers, and email addresses for the Do Not Contact list. These numbers and addresses will not be sent any messages.
  • Added the ability for administrators to create custom merge tags for messages. Using an uploaded file you can create a voice recorded message with your own merge tags. When you are creating the message in the Send Message interface, you will be able to import a comma delimited file with your information.

Blackboard Communications HQ Mobile App

  • Added the ability to edit Saved Messages.
  • The app now matches the Blackboard Communications HQ web interface and not longer includes expire times for messages.
  • Added SAML support (Security Assertion Markup Language) to the app.
  • Several features that have been available to Apple devices are now also available to Android devices. These features include:
    • Ability to send On-Screen Alerts to Web Community Manager websites.
    • Improvements to message details.
    • Confirmation of app messages to be set to public when recipients have been chosen.
    • Icon for the app has been updated to standard Blackboard Mass Communications icon.
February 10, 2017 All Products
  • The Advanced Options feature in the Send Message interface no longer includes the Use all supported automatic translations option.
  • The name and logo of the district/school has been removed from the homepage. The name has been added to the top navigation bar.
  • To improve the performance of the System Statistics report, the Delivered and Attempted fields have been removed. The Messages field lists all the messages sent by the system.

Blackboard Mass Notification

  • Added the ability to create a voice recorded message with merge tags. The merge tags will help you to send personalized messages with only one recording.
  • Added the ability to listen to audio via a scheduled or exported Excused Absences report. The report will now include a link to the parent's recorded message (internet access is required).
  • Fixed an issue where sometimes phone numbers and email addresses were not flagged as bad data when they should have been.
January 27, 2017 All Products
  • Fixed an issue where late file triggers were not working.

Blackboard Mass Notification

  • An unknown status for a message will now appear as Unknown instead of Not Attempted.

Blackboard Mobile Communication App

  • Fixed an issue where adding Nutrislice domains on the Data Configuration page did not work.
  • Fixed an issue where bus routes would sometimes sort out of order.
January 13, 2017 All Products
  • Added the ability to schedule messages to be sent multiple times.
  • Fixed an issue where sometimes the Headlines and Announcements in Web Community Manager would appear when they should not be there.

Blackboard Mass Notification

  • Fixed an issue where on the Message Tracking and Details feature a deactivated text number was appearing as Not attempted. Now it will be listed as SMS number deactivated.
December 16, 2016 All Products
  • For customers with Blackboard Web Community Manager, the universal navigation bar has been updated with new user-interface images. No functionality has been changed.
  • Districts can now manage their accounts via uploaded .CSV files. This enhancement allows for districts that do not upload files directly from a Student Information System (SIS) to upload information to the Blackboard Community Engagement solution.
  • Blackboard will be removing batch expire times from Notify clients.
  • Fixed an issue where district-level Headlines and Announcement options would appear on the Send Message interface for school-level administrators.
  • Fixed an issue where late file triggers did not work for specific clients.
  • Added several languages to be applied as a preferred languages for messages.

Blackboard Mass Notification

  • Fixed an issue where users could not send a test call from the Message Details page unless they were the creator of the message.
  • Fixed an issue where message statuses for emails did not match what appears on the Message Details page.
  • Fixed an issue where the greater-than and less-than filters on creating groups did not work for grade-levels over nine (9).
November 18, 2016 All Products
  • Merging accounts (especially parent accounts) has been simplified to improve reliability.
  • Improvements have been made to data imports to increase performance.
October 28, 2016 All Products
  • New feature has been added to the Send Message page in the Blackboard Communications HQ web interface. You can now post an on-screen alert to your district or school website when integrated with Blackboard Community Web Manager.
  • The Accounts interface no longer supports merging accounts across different role types.

Blackboard Mass Notification

  • The Not Completed graph on Message Tracking Details tab is now marked as Not Completed instead of Not Attempted, which more accurately reflects the message status.

Blackboard Mobile Communications App

  • New dialog appears in the Send Message interface when recipients are selected for Mobile Communication App messages. Dialog provides you with the option to send the message to all app users or only the selected recipients.
  • Fixed an issue where images from the Blackboard Web Community Manager appeared stretched in the mobile app.

Blackboard Social Media Manager

  • Suppressed the amount of New Login notices from Twitter because of their integration for Social Media Manager.
October 7, 2016 All Products
  • Moved the Edit, Copy, and Delete buttons for Saved Messages on the Send Message interface. They are now underneath the Content text area. You can only edit and delete saved messages you created.
  • The selection of social media pages and website feeds has been improved to be consistent across mediums.
  • Added the Search functionality for finding accounts and sites for Facebook, Twitter, and Website delivery types.
  • Any user that creates a batch message will now be able to cancel the message. In the past, certain user roles were unable to cancel their messages.

Blackboard Mass Notification

  • Fixed an issue where the Select All link did not work when adding or editing groups for messages.

Blackboard Mobile Communications App

  • Fixed an issue where the VIP pictures didn't always update correctly.
September 23, 2016 Blackboard Mass Notifications
  • Administrators can now unblock phone numbers and delivery addresses that were accidentally placed on the Do Not Contact List.

Blackboard Mobile Communications App

  • Fixed an issue where feeds from the Web Community Manager would sometimes have HTML tags in their titles.

Blackboard Teacher Messaging

  • Fixed an issue where teachers could see students who were not in their classes or groups when creating a new group.
September 9, 2016 All Products
  • Added the ability to update the subject for new password messages in the System Messages feature.

Blackboard Mass Notifications

  • The Help tab now includes the number that administrators can provide to their users to listen to any missed messages for up-to a month.
  • Added the opt-in instructions on the Do Not Contact list report to opt users back into messages.
  • Performance has been improved for the attempted-over-time graphs on message details.
  • Fixed an issue where the recipients would sometimes not be saved to a message.
  • Fixed an issue where the Contact report would not include all contacts when filtered by a role.

Blackboard Social Media Manager

  • Fixed an issue where the wrong Facebook account would load after authentication.

Blackboard Mobile Communications App

  • Fixed an issue where uploading PDF calendars did not always work.
August 26, 2016

All Products

  • The Message Tracking report has been updated to include more delivery methods. This report will no longer include recipient details until after the delivery is complete. This change will improve performance and reliability.

Mass Notification

  • The message delivery statuses will not include recipient details during live delivery. The full recipient details will be available when the message delivery is complete.
  • Fixed an issue where the opt out/in hotline prompt says the numbers in Spanish more clearly.
August 17, 2016 Mobile Communications App
  • Added opt-out footer to non-emergency phone messages.
  • Added opt-out footer to SMS messages.
  • Changed the maximum character length for the SMS text message creation field to 140 characters.
July 29, 2016

All Products

  • On the Send Message interface, Schoolwires has been renamed to Website.
  • Received new approval to integrate with Instagram, which fixed the integration to Social Media Manager and Mobile Communications App.

Mobile Communications App

  • Fixed an issue where some images from Web Community Manager feeds would not display on the app.
July 15, 2016

All Products

  • Fixed an issue where reusing old parent IDs caused issues with parent accounts having the wrong information.
  • Posting to Web Community Manager no longer uses the body of content as teaser text.

Blackboard Mass Notifications

  • You can now add a fallback delivery preference through the Delivery Preferences page.
  • Fixed an issue where non-standard characters in an email address would cause delivery to fail.
July 1, 2016 Deprecated Features — The following features have been previously discontinued. They are now officially removed from development:
  • Attendance watch lists
  • Attendance events tracker
  • News topics
  • Inbound phone login
    • Send a message (inbound phone for recording message audio is still available)
    • Access grades and assignments
    • Edit and access class menus
  • System statistics report
  • Message trends report

All Products

  • The Blackboard Communications HQ interface has a new look and feel for improved usability, including the redesigned Home page.
  • The Home page brings the following functionality right to your fingertips:
    • Ability to send messages.
    • Send a text to download the app version of Blackboard Communications HQ to your mobile device.
    • Review information regarding messages sent, app downloads, bad phone/emails, and social followers.
    • View system status.
    • View release notes.
    • See upcoming webinars.
    • Checkout the latest Tips and Tricks, which are best practices and advanced training videos.
  • Added direct access to videos and help links for several features in the Blackboard Communications HQ interface. 
  • Added the ability for district administrators to manage late files and automated message triggers with the Monitor Configuration page.
  • Completed backend updates to improve speed and reliability of the web interface.

Blackboard Mass Notifications (formerly Connect 5i)

  • Fixed an issue where texting START would not remove a number from the Do Not Contact list.

Blackboard Mobile Communications App (formerly ParentLink)

  • Fixed an issue where some feeds from Web Community Manager were not being pulled into the Mobile Communications App.
June 17, 2016 Blackboard Mass Notifications (formerly Connect 5i)
  • Automated Attendance Messages now provide more detailed information about message creation and delivery.
  • Fixed an issue with Blackboard Mass Notifications where adding custom attendance excuses to the end of an audio attendance message would not update the excuse list.

Blackboard Mobile Communications App (formerly ParentLink)

  • Fixed an issue where some feeds from Web Community Manager were not being pulled into the Mobile Communications App.
June 3, 2016 All Products
  • Added the ability for administrators to login as users with less permission settings.

Blackboard Mass Notifications (formerly Connect 5i)

  • Several TCPA compliance features have been added:
    • Carrier integration that automatically disables deactivated phone numbers. The Bad Phone/Email report now includes which phone numbers have been deactivated.
    • The Do Not Contact Report includes an opt out totals report.
    • A status indicator for delivery addresses. You can view the status levels on an individual account or the Bad Phone/Email report.
    • Added an emergency prompt to verify the message is an emergency message when using the Send Message interface.
    • The Change Log report will include accounts of users that have opted out of messages.
Blackboard Mobile Communication App Update (formerly ParentLink) App Update
  • Added Nutrislice lunch menu integration to be available in the Blackboard Mobile Communications app so parents and students and can view cafeteria menus.
  • Parents and students will have immediate access to their notification preferences when they first log into the Blackboard Communications Mobile app.
  • All student related alerts no longer require push notifications be turned on to appear in the stream. The following alerts will now populate in the stream automatically for parents and students:
    • Cafeteria Balance
    • Attendance
    • Class Grade Drop
    • Class Grade Update
    • Low Score
    • Missing Assignment
    • Assignment Graded
  • Changed Follow schools to Follow organizations in the Blackboard Mobile Communications app.
  • Changed the notification message icon in the stream from an old ParentLink icon to a bell icon.
  • Small styling changes to fonts, moving to open sans.
  • Fixed an issue where Facebook and Google login did not work on some Android versions.
May 20, 2016 All Products
  • Improved interface speed and reliability with better database processes.
  • Fixed an issue for Windows Edge browser where you could not record organization names.

Blackboard Mass Notifications (formerly Connect 5i)

  • Fixed an issue with the header on automated Spanish messages.
  • Removed the welcome SMS message to support TCPA better.

Blackboard Mobile Communications App (formerly ParentLink)

  • Fixed an issue where some students attendance would not appear on the mobile app.
  • Fixed an issue where sometimes a push notification would not appear on the mobile app.
May 6, 2016 All Products
  • When you send a message using the Blackboard Communication HQ web interface, you will receive an error highlighting missing information required for the message type.
  • Fixed an issue where sometimes a user could not remove a delivery type on the send message interface.
  • Fixed an issue where a system role could accidentally be changed to another role when copying roles.
  • Fixed an issue where the user received an error when sending a multi-lingual messages from drafts.

Blackboard Mass Notifications (formerly Connect 5i)

  • You can now preview of how automated attendance messages are setup and how they delivered.

Blackboard Social Media Manager (formerly Sociability)

  • From the Blackboard Communication HQ web interface, the Discover tab now has the option to view all Twitter results nationally instead of only those nearby.
  • Fixed an issue where adding a search term for the Discover tab was not working.
April 22, 2016 All Products
  • The automatic archiving of all messages (including saved messages) will occur after 18 months.
  • Added the ability to disable all automatic messages.
  • Fixed an issue that caused the homepage numbers to not update.
  • The Reports tab now has a new section, Data, where the following reports have been moved — Do Not Contact Report, Change Log Report, and Bad Phone/Email Report.

Blackboard Mass Notifications (formerly Connect 5i)

  • The Do Not Contact Report now includes the opt out totals report.
  • Changed the way we count characters for merge codes on our SMS system messages allowing for messages to be setup under the limit.
  • When sending an emergency message via the web interface, you will see an emergency confirmation text.
  • Once a message has been loaded into the delivery system, the Remove Recipients option will no longer appear. 
  • Fixed an issue where an entire messages would not deliver if there was a recipient who had a phone number with an extension that contains a non-numeric character.

Blackboard Mobile Communications App (formerly ParentLink)

  • Fixed an issue where changes made to Twitter posts would revert back to the unchanged version.
  • Fixed an issue where VIP images would not update.

Blackboard Teacher Messaging

  • An email subject line will now include RE: for all teacher messages.
April 8, 2016 All Products
  • Fixed an issue where the Login report for the district would generate results for all schools as well.
  • Fixed an issue where the Tip Line Summary email would not send.
  • Fixed an issue where searching for contact information (including phone, SMS, email, local address) would not return all results.

Blackboard Mass Notifications (formerly Connect 5i)

  • The Post Analytics report now includes the option to include Twitter data. For the Twitter analytics to be available, you must store your Twitter password.
  • After sending custom messages, the pie charts on the Message Details page will show percentages only during live delivery. The number of recipients that received messages will be calculated at the end of delivery since some parents use the same phone number for messages.
  • The recipient search of organization groups now sorts alphabetically.
  • Fixed an issue where the Ask for users password is no longer a message option. This option was showing up on the web interface.
  • Fixed an issue where a newly recorded organization name would not overwrite a previously recorded name.
  • Fixed an issue where an ampersand symbol (&) in an email subject would display improperly.
  • Fixed an issue where attendance messages in Spanish would sometimes play in English.
  • Fixed an issue where the greater-than (>) sign would display HTML code for Daily Attendance messages.

Blackboard Teacher Messaging

  • Fixed an issue where a calendar date on the Activity Stream would not match the date of the event.
  • Fixed an issue where the app Configuration screen would sometimes show up blank.
March 25, 2016 Sociability
  • The Post Analytics report now includes the option to include Twitter data. For the Twitter analytics to be available, you must store your Twitter password.
March 11, 2016 Connect 5i
  • Fixed an issue to retry some message statuses more quickly to complete calls faster.

ParentLink

  • You can prepare to integrate with Nutrislice by setting up the integration in the Data Config page.
  • Fixed an issue where the Page Views report was not showing data about the app from January 27 forward.
  • Fixed an issue where pulling in old-styled headlines from Schoolwires did not work.
  • Fixed an issue where missing assignments without due dates would display an error.
February 26, 2016 All Products
  • Fixed an issue where the account search bar on the navigation bar did not work for some districts.

Connect 5i

  • Administrators can now record organization names over the web interface through the Settings > Organization Config page.
  • Fixed an issue where some email messages with an ampersand (&) in the title would include HTML code in the subject line when delivered.
  • Fixed an issue where calling in to listen to messages was not working.
  • Fixed an issue where administrators could not view teachers on the Teacher Messaging report.
  • Fixed an issue where sometimes content would be lost when creating a multilingual messages.
February 12, 2016

All Products

  • Administrators can now generate and email passwords for all role types. Previously, passwords were generated and emailed to only students and parents, but now all roles, including school staff members, can have generated passwords emailed to them.
  • Streamlined the creating message box to help prevent users from creating duplicate messages.
  • To improve system reliability, the Contact report now only allows one organization to be selected, and to be run for a maximum of 30 days. In the past, a district could select all schools for an unlimited amount of time, which at times caused the system to be delayed for all customers. This change will improve the response.

HQ Comm App

  • Currently, the HQ Comm Mobile app release is available for Apple iOS devices.
  • Customers with the Universal Navigation Bar integration with Schoolwires can post to the homepage of websites using the Website icon.
  • You can now send a text-to-speech phone message.
  • The send message interface now defaults to the template.
  • Instagram is now supported.
  • In the Apple iOS only - district and school administrators can now record school names.

Connect 5i

  • Fixed an issue where a query based group would give an error. The system does not allow query based groups with no individuals.
  • Fixed an issue where the attempted over time chart would show a date that was 1 month ahead.

ParentLink

  • Fixed an issue where accounts that were flagged to not show up in the directory were still appearing.
  • Fixed an issue where the Google Play Promo SmartLink would not take users to the correct page.
  • Decreased app configuration load times for the directory page.
  • Fixed an issue where additional directory info was not visible in specific instances.
  • The default header text for a push notification has been shortened to: "From [abbreviated org name]:"
January 29, 2016

All Products

  • The Change Log now keeps imported changes for 60 days and manual changes for 1 year.
  • Fixed an issue where message templates would not save attachments.
  • Phone (touch tone) login has been removed from all account setup screens. This feature was rarely used by customers and no longer supported.

Connect 5i

  • Fixed an issue where the Teacher Messaging training video did not appear on the teacher-messaging interface.

ParentLink

  • e-Funds integration for Marketplace is now available for your ParentLink app. 
  • The Stream in the mobile app has been renamed to Activity Stream.
  • Fixed an issue where users were still able to view familial relationships when the option was turned off.
January 15, 2016 All Products
  • For more integrated data and analytics, the System Usage report has been redesigned with more accurate data and the ability to view data over time.
  • The integration information for third-party programs can now be edited in one location using the Data Config tab.

Connect 5i

  • The Languages section in the Message page has been improved, allowing you to select the languages you need based on the percentage of users requesting that language.
  • The audio is now available for messages opened in the Safari browser.
  • Fixed an issue where full screen editing caused an error when creating a message.
  • The Recipient Tracking report has been discontinued. All the information from this report is available on the Contact report.

Sociability

  • The Post Analytics report has been added, which allows administrators to review the impact of Facebook and Instagram posts.

ParentLink

  • Fixed an issue where some Facebook posts were not pulled into the app.
December 15, 2015 All Products
  • Administrators can now set the main Facebook and Twitter accounts for each organization (district or school).
  • Fixed an issue causing login problems because accounts were not deleted properly.
  • Fixed an issue where certain text would break the RSS feed widget.
  • Fixed an issue where merged principal and staff accounts did not display on the Accounts tab.
  • Fixed an issue where using template content for Email or App content would remove spacing.

Connect 5i

  • Added the ability for all clients to use the test call capability.
  • Improved call quality to reduce the background static. 
  • Fixed an issue where the wrong system message for attendance would be used.
  • Fixed an issue when viewing contact details for an account.
  • Fixed an issue where a large signature image would cause an error.

Sociability

  • Fixed an issue where the influence tab would not work for some organizations.

ParentLink

  • Fixed an issue where imported passwords with a colon mark (:) would not allow individuals to login.
December 4, 2015

All Products

  • Improved the reliability and speed of all products by upgrading the databases.
  • An old option link on the Send Message feature has been removed.
  • System parse styles can no longer be edited to reduce errors and improve reliability. 

ParentLink

  • Fixed an issue with the ordering of terms on the Class pages.
November 13, 2015

All Products

  • Fixed an issue where the organization's name would display twice on the default new password message.
  • Fixed an issue where imported login IDs would sometimes add and extra characters.

Connect 5i

  • Fixed an issue where an error text would display on the contacts page for some messages.
  • Fixed an issue where some SMS numbers would never update the invalid flag after they became valid.
  • Fixed an issue where Gmail would sometimes display images with wrong proportion sizes.
  • Fixed an issue where some clients were unable to save footer audio for system messages.
  • Fixed an issue where folders under groups were not sorted alphabetically.
  • Fixed an issue where pasting into the send message interface would not respond correctly after clicking the More icon.
  • Fixed an issue where some statuses reported as unknown will now be reported as operator intercept.
  • Fixed an issue where caller IDs would not show on calls.

ParentLink

  • Fixed an issue where adding some Facebook pages to the app configuration page would not work.
November 6, 2015

All Products

  • To help administrators review Scheduled Report details, these reports will now be sent as an Excel file instead of HTML text for very better content visibility.
  • Fixed an issue where users could not add delivery addresses on the web interface if no current addresses already existed on their account.

Connect 5i

  • To provide a better user experience for parents and to better support our clients’ needs, Amheric has been added a supported language for accounts. This addition will not include translation or text-to-speech capabilities.
  • Fixed an issue where editing a Scheduled Message Tracking report would not save the changes.
  • Fixed an issue where a preview of audio did not display if a message was re-recorded.
  • Fixed an issue on threshold messages to deliver messages with unusual date ranges.
  • Fixed an issue where a very small percentage of calls were not made.
  • Fixed an issue where sometimes delivery statuses updated over a day late.
  • Fixed an issue for better detection and status reporting for calls to extensions.
  • Fixed an issue where the wrong date appeared on email messages.

Sociability

  • Fixed an issue with the tweet icon where sometimes when an organization re-tweeted content, their icon was not included.

ParentLink

  • Fixed an issue on the App Page View report where the date range calendar did not display correctly.
  • Fixed an issue where an invalid bus route entry would cause the Bus Stops page to not work.
  • Fixed an HTML issue with posts. Posting to the ParentLink App using the web interface will again support HTML. You will be able to use hyperlinks and format any posts.
  • When sending a push notification, the sender and the title of the message will come through in the alert, and not the content of the message.
October 24, 2015 All Products
  • Any time there is a new release, there will be a notification leading you to the latest release notes.
  • Added new integration with Schoolwires allowing districts and schools to send messages from either their Schoolwires website, or from the Community Engagement's HQ Comm interface.

ParentLink

  • Added Standards Based Grades Support for the app (requires Grades integration).
  • Added a Marketplace module (requires integration with SchoolPay).
  • Added the ability for districts to set their own terms and conditions for logging into the app.
  • You can now remove the Forgot Password link from either the web interface or the mobile app.
  • Terms have been resorted on the app, where the Current Term is listed first, and Older Terms are list in most recent order.
  • Removed New Message and School Status Change from the Configure Alerts page.
  • Crop style for images has been changed from center-center crop to top-center crop, to include more faces in images.
  • Added attendance alerts for clients who have only App + Student Info.
  • Added iPhone 6 native resolution support, so app looks cleaner on iPhone 6/6+.
  • Edit delivery preferences no longer appears for non-notification clients.
  • Improved performance on the Android app by updating libraries and databases used.
  • Fixed a bug where the Apple app would close when clicking Cancel from Edit an Account page.
  • Search for organization is now enabled on the Follow Organizations page for Android.

Connect 5i

  • Added a warning when text is over 1,000 characters and the Translate to all languages option is selected.
  • Fixed an issue where clicking Apply to on the Attendance page did not apply attendance excuses.
  • Fixed an issue where text-to-speech was not working for certain foreign languages.
  • Fixed an issue where one audio message would be overridden by another, separate audio message.
  • Fixed an issue where users could not add or delete content boxes when editing an email template message.
October 5, 2015 Connect 5i
  • Fixed an issue where calls were not being attempted.
  • Fixed an issue where duplicate phone calls were made when manually retrying messages.
  • Fixed an issue where message did not load recipients and could not be delivered during heavy load times.
  • Fixed an issue where text-to-speech for some foreign language messages caused the entire message to not be created.
September 25, 2015 All Products
  • Any content you add to the message Template will now be saved in the Draft or Saved Messages content.
  • You can now remove the Forgot Password link from either the web interface or the mobile app. The setting is available in Settings > Global Settings > Authentication.
  • There was an issue for students who switched schools within the district — the old school was tied to these students' accounts. This issue has been resolved.
  • There was an issue where the Classes tab did not show up on the web interface to users connected to multiple organizations. This issue has been resolved.

Connect 5i

  • Any text you add to the Audio area will now be saved in the Draft or Saved Messages content.
  • There was an issue with attendance messages being incomplete. This issue has been resolved.

Sociability

  • You can now generate the archive report of Instagram accounts.
  • When principals switch schools, they can now turn off alerts from the previous school through the Configure Alerts section on their app.
  • There was an issue on the Activity page for Sociability, when non-English Facebook posts would cause the page not to load. This issue has been resolved.
September 11, 2015

All Products

  • There was an issue where the Attendance tab displayed an error. This issue has been resolved.
  • The Attendance tab is now located in Settings > Global Settings > Attendance.

The Attendance tab has NOT been moved for customers with the Attendance Discovery feature.

Connect 5i

  • You can now type a phone number, email address, or SMS number directly into the To box when sending a message. Watch the video to learn more.
  • There was an issue where is a Phone message was changed, it may have sent duplicate phone calls. This issue has been resolved.
  • There was an issue where scheduled Bad Phone/Email Reports were not sent. This issue has been resolved.
  • There was an issue with the text-to-speech messages where messages in languages other then English caused an error. This issue has been resolved.

ParentLink

  • Now you can choose not to pull in retweets into the newsfeed and stream.
    Watch the video to learn more.
  • There was an issue with the load time for some PDF files. This issue has been resolved.
September 4, 2015

All Products

  • There was an issue with the Tip Manager categories where non-English characters did not work. This issue has been resolved.

  • There was an issue with unscheduling a report where users received an error. This issue has now been resolved.

  • There was an issue with the forgot password link not working. This issue has been resolved.

  • There was an issue where if you changes an account role type, the account would not display in the Accounts tab. This issue has been resolved.
  • There was an issue where logging into the web interface with Google displayed a page that no longer exists. This issue has been resolved.

Connect 5i

  • You can now create a group from an uploaded list through the Create Message interface.
  • There was an issue where images could not be resized on the email template. This issue has been resolved.
  • There was an issue where the bus route information was incorrect for some parents in text messages. This issue has been resolved.
  • The Resend Undelivered feature will now be disabled when a message is still progress or has not been loaded to prevent duplicate messages.

ParentLink

  • Added the ability to allow you to remove all VIPs throughout the district.

Sociability

  • Added the ability to see Facebook follower information with average ages and gender breakdown. Facebook only provides this information for pages with more than 30 likes.
  • There was an issue where some Instagram and Twitter images would be broken if a post was deleted. This issue has been resolved.
  • There was an issue where some former social VIPs were still appearing as VIPs. This issue has been resolved.