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Blackboard Help

Change a User Delivery Method

Administrators can adjust the delivery methods upon request for other users. You can only use this process to change delivery methods for currently existing phone numbers and email addresses on file for a user.

Change user delivery methods

  1. From the Blackboard Communication HQ interface menu, select Accounts > Manage Accounts.
  2. Search for the user to update.
    • You can search by Role, School, Name, or Phone/Email.
    • Select List Accounts.
  3. Select the account Name to reset the delivery methods.
  4. From the account, select the Delivery Preferences tab.

    Image illustrating changes to a user's delivery methods by a system administrator

    The Delivery Preferences tab shows all of the delivery methods as well as the possible contact methods.

  5. Select each image to show the available contact numbers or addresses.
  6. Select or clear each option listed under the delivery method.

    If the school or district has set a delivery type to required, it will not permit anyone to remove the last contact number form a list.

  7. Select Save when finished.