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Blackboard Help

View User Contacts

You can view the previous contacts for a user to see a past message.

View previous contacts for users

  1. From the Blackboard Communication HQ interface menu, select Accounts > Manage Accounts.
  2. Search for the user to update.
    • You can search by Role, School, Name, or Phone/Email.
    • Select List Accounts.
  3. Select the account Name to view.
  4. After the Account window is open, select the Contacts tab.

    The tab lists all previous contact/messages sent to that person.

    • Select the message itself to see what it said, print the message, or listen to the message.
    • You can Export or Print a list of the contacts/messages for person.
    • Select Add Personal Contact to add a contact or message to the list that was done outside the messaging system, but you want to track.