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Blackboard Help

Create and Send Messages

Users of the Blackboard Communication HQ app have the can send messages to recipients within their own district or school (district administrators can send messages to the entire district, and school administrators can send message to everyone at their own school). You can send messages and via different delivery methods, including phone, email, text, push notification for your mobile app, Facebook posts, Tweet, and website feed.

Create a message

  1. From the Blackboard Communication HQ app, select New Message.

  2. Select one of the delivery methods from the Send Message tab:
    • Template option – Create a template message to be used on all of the delivery types and modified later in each one to customize them. Type the body of the message here. You can also add images for the template option. Not all messages types will post images.

      ​You must fill out the template before selecting delivery methods. The text will not transfer automatically if the delivery methods are chosen before the template is finished.

    • Phone messages – If you created a template message, the content will be added here for phone calls. You can update the text and select how to make the recording – Call me to record (voice recording), Call in to record (voice recording), Upload audio file, or Text to speech. To remove the phone call option, close out the tab from the upper right hand corner.
    • Emails – If you created a template message, the content will be added here for emails. You can update the text and add any images. To remove the email option, close out the tab from the upper right hand corner.
    • Text/SMS – If you created a template message, the content will be added here for text/SMS messages, but you may need to edit the content to be less than 160 characters. To remove the text/SMS option, close out the tab from the upper right hand corner.
    • Push Notifications – If you created a template message, the content will be added here for the app notifications. You can update the text and add any images. You can also mark the notification to appear only to known recipients and not to the general public of your mobile app. To remove the app notification option, close out the tab from the upper right hand corner.
    • Facebook – If you created a template message, the content will be added here for Facebook messages, but you may need to edit the content to be less than 160 characters. You can update the text and add any images. To remove the Facebook option, close out the tab from the upper right hand corner.
    • Twitter – If you created a template message, the content will be added here for text/SMS messages, but you may need to edit the content to be less than 140 characters. You can update the text and add an image. To remove the Twitter option, close out the tab from the upper right hand corner.
    • District/School Websites – If you created a template message, the content will be added here for your district or school websites. You can update the text and add any images. To remove the website option, close out the tab from the upper right hand corner.
  3. Select the message recipients:
    • Select the Recipients bar.

    • Select the school or district.

    • Select the recipient group.

      You can add as many groups as you would like. Select Back to add groups from different schools.

      The lists only show the groups themselves. To find individuals, use the search bar at the top, and then filter by the options.

    • Select Done when finished.
  4. Fill out the appropriate information for the message, such as the message title and the message content.
  5. Select Send when ready to send your message, or use the advanced options.

Advanced options

Before selecting Send, you can translate the message to different languages, customize the date and time a message begins delivering, and set it to go out as an emergency message.

  1. To translate your message, select the Translate icon.

    Amheric language will not include translation or text-to-speech capabilities. Some Android devices and iOS do NOT support Amheric, and the message may not look correct on those devices. However, it is expected that those users requiring Amheric language will use phones that support the display.

    • Select the languages for the translation, or select Translate to all languages.

    • To update the content in a specific language, select Edit.

    • Update the specific message types as required by any character restrictions.
    • Select Done when finished.
  2. To adjust the delivery for the message, select the Date and Time icon.
    • Select the date and time for when to Start the message delivery.
    • Select the date and time for when to End the message delivery.
    • Select Done when finished with the delivery time.
  3. For an emergency message, select the Emergency icon.

    Emergency messages will appear as warnings to recipients and all black-out delivery times configured will be ignored. Use ONLY in emergency situations.

    • Select OK when finished to send immediately.