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Blackboard Help

Create and Send Messages

On this page

You can create and customize messages to send to recipients by phone, email, text, app, and social media. Depending on who you are trying to reach and what your message is, you can select different types of delivery methods.

Watch the Send Message Interface https://player.vimeo.com/video/123036930 video for a tutorial of sending messages.

Create a message

Senders cannot cancel a message during its delivery, a message can only be canceled 5 minutes before the delivery is set to begin.

  1. From the Blackboard Communication HQ interface menu, select Messages > Send.

  2. Type the Subject for the topic of the message.
  3. Add Recipients, change the start time, or adjust many other options by using the menu to the left of the message area.

    View previously Saved Messages to resend common topic messages, such as weather-related closures.

  4. Select one or more delivery methods from the main send message page to send to the recipients:
    • Template option – Create a template message to be used on all of the delivery types and modified later in each one to customize them. Type the body of the message here. You can also add images for the template option. Not all messages types will post images.
    • Phone messages – If you created a template message, the content will be added here for phone calls. You can update the text and select how to make the recording – Call me to record, Call in to record, Upload audio file, or Text to speech. To remove the phone call option, close out the tab from the upper right hand corner.
    • Emails – If you created a template message, the content will be added here for emails. You can update the text and add any images. To remove the email option, close out the tab from the upper right hand corner.
    • Text/SMS – If you created a template message, the content will be added here for text/SMS messages, but you may need to edit the content to be less than 160 characters. To remove the text/SMS option, close out the tab from the upper right hand corner.
    • Mobile App Notifications – If you created a template message, the content will be added here for the app notifications. You can update the text and add any images. You can also mark the notification to appear only to known recipients and not to the general public of your mobile app. To remove the app notification option, close out the tab from the upper right hand corner.
    • Facebook – If you created a template message, the content will be added here for Facebook messages, but you may need to edit the content to be less than 160 characters. You can update the text and add any images. To remove the Facebook option, close out the tab from the upper right hand corner.
    • Twitter – If you created a template message, the content will be added here for text/SMS messages, but you may need to edit the content to be less than 140 characters. You can update the text and add an image. To remove the Twitter option, close out the tab from the upper right hand corner.

      Facebook and Twitter are available if you have the Social Media Manager feature.

    • District/School Websites – If you created a template message, the content will be added here for your district or school websites. You can update the text and add any images. To remove the website option, close out the tab from the upper right hand corner.
    • Alerts – If you created a template message, the content will be added here for your district or school website on-screen alerts. You can update the text and select which sites will display the on-screen pop-up alert message. To remove the alert option, close out the tab from the upper right hand corner.
  5. Include language translations by selecting Add Language, and select each language needed.

    You can remove any language with the Delete icon.

    Amheric language will not include translation or text-to-speech capabilities. Some Android devices and iOS do NOT support Amheric, and the message may not look correct on those devices. However, it is expected that those users requiring Amheric language will use phones that support the display.

  6. Set the message as an Emergency if needing to send out immediately.

    You can set the message to be sent immediately with the proper language translations.

  7. Select Send when ready to send the message.