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Blackboard Help

Manage User Accounts

The Accounts page contains tools for administrators to search for, manage and modify user accounts within their specific school or district. From this page, administrators may also generate passwords for user accounts.


What do you need to do?

What account types are available?

The following types of accounts are currently available. Each account type has individual permissions and restrictions.

  • Students can view their own information such as grades, assignments, and attendance history.
  • Parents can view information about themselves and their children, such as grades, assignments, and attendance history. Most messages are sent to the parent account instead of the student account.
  • Staff members can view the Accounts tab, but information is limited to only the students and parents in their class. If the staff member is not a teacher and has no students, they will be restricted to viewing only their own account. A staff member may only send messages to parents, students, and other staff members (depending on district permissions). Staff members have access to the Contact Report, Message Tracking, Recipient Tracking, and Grade Uploads reports.
  • Observers can view student, parent, and staff accounts listed at their school location, but cannot make changes to any information. Observers at the district level will be able to view all students, parents, and staff information within the district. Observers can send messages and have the same report viewing privileges as a school administrator. Observer accounts are typically used for school counselors who need to view student data without making changes.
  • Community Members can receive messages and announcements. A community member cannot view any reports, and cannot send any messages. Community Member accounts are ideal for local news contacts that need to receive messages and view school announcements.
  • School Administrators can only look up accounts that exist within their school. They can send messages, but message viewing is limited to those sent from their own school. They cannot see messages that are sent from the district. A school administrator may use all reports available on the system, but the reports will be limited to information regarding their own school.
  • District Administrators can look up accounts at any school within the district. A district administrator has the most privileges of all the account types. They have the ability to send messages, view messages, and make changes to settings. A district administrator can also use all of the reports available on the system and view information for any school in the district.
  • Attendance Secretaries can only view students and parents at their school. They may send messages to parents, students, and staff at their school. Attendance secretaries have access to the Contact, Message Tracking, Recipient Tracking, System Usage, and School reports.
  • Principals can only view students and parents at their school. They can send messages, but message viewing is limited to those sent from their own school. They cannot see messages that are sent from the district. A school administrator may use all reports available on the system, but the reports will be limited to information regarding their own school.
  • Superintendents can look up accounts at any school within the district. They have the ability to send and view messages. A superintendent can also use many of the reports available on the system.
  • Teachers can view the Accounts tab, but is limited to only the students and parents in their class. If they have no students, they will be restricted to viewing only their own account. A teacher can only send messages to parents, students, and other staff members (depending on district permissions). Teachers can access the Contact Report, Message Tracking, Recipient Tracking, and Grade Upload reports.