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Blackboard Help

Social Media Manager in HQ Mobile App

Staying social while on-the-go!

If your district or school has included the Social Media Manager feature to your Community Engagement solution, you will be able to access the Social Media icon on the Blackboard Communications HQ app. This feature allows you to access Social Media Manager from your mobile device.

As an administrator, you can track how well the district and school are doing on social media, respond to questions posted by people on the pages and accounts, and see what is happening overall in the district/school.

More about Social Media Manager.


Access social media posts

You can access any social media posts through the Blackboard Communications HQ app. You can reply to all types of comments, answer specific questions, and reply to specific VIPs set for Sociability.

  1. Select the Social Media icon from the Blackboard Communications HQ app.
  2. Select Activity.
  3. Select the type of posts to view:
    • Select All to see all that’s going on. The All page will show posts recently made on social media that are being tracked.
    • Select Questions to only show posts that contain a question. This page starts with the most recent question posted on one of the pages/accounts being tracked by your district or school.
    • Select VIPs to only shows posts that were posted by a VIP, starting with the most recent post.
  4. Reply to any of the posts:
    • Select the post where you want a response.
    • Type the response and select Post.

You can review your social media influence based on the number or followers, posts, and your VIP influence, plus you can discover when other pages link to your school, and add social media guidelines for your school.


Determine social media influence

The Social Media Influence feature lets you see how well your district and schools are doing with social media, as well as how influence from your VIPs is doing.

  1. Select the Social Media icon from the Blackboard Communications HQ app.
  2. Select Influence.
  3. Select the type of influence to review:
    • Select Followers to show many followers each school has.
    • Select Posts to show how many posts were made at each account/page.
    • Select VIPs to aggregate all VIPs that have ever posted on any of the social media pages/account being tracked.

Discover your school on social media

The Social Media Discover feature shows posts that contain links, or anything “discoverable” made on different pages/accounts not owned by the district or school that contain references to the district or school.

  1. Select the Social Media icon from the Blackboard Communications HQ app.
  2. Select Discover.
    • You can Reply to any post.
    • Select any of the links contained in posts to review details.

Access the social media guide

The Guide feature of Social Media allows the district to post their suggestions/guidelines/rules for their social media content.

  1. Select the Social Media icon from the Blackboard Communications HQ app.
  2. Select Guide.