The program default treats the asterisk (**) score as exempt, meaning not counted in student averages, but you can switch it to count as a zero. In the Grading Preferences dialog box, click Zero for In Gradebook Spreadsheet ** indicates. The ** will remain visible in the gradebook to indicate incomplete work, but it will count as 0 in student averages. You can switch back by checking Exempt. Because you can switch back and forth with a mouse click, you can easily print both results and show each student the effect on his or her average.