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Blackboard Help

Troubleshoot Data File Uploads

Whenever the super user uploads data files to be used in Edline, the system displays the status report of the content that will be updated including any upload errors. The status report summarizes the number of new students, classes, teachers, and schedules added, changed, or omitted in the upload.

This report is also available in the Upload History feature visible only to super users in the Tools menu, Manage District or Manage School option. Click the Upload History button under the District/School Management frame.

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Common Upload Status and Error Messages Reported in Upload History

Error messages appear after the status report of an upload. The five most common upload errors are listed and explained in this topic. There are other variations you may encounter. The basic premise is that all the fields are required in order to manage users and classes. They cannot be set up properly if they are missing School IDs (district uploads), User IDs, Class IDs, or Last Names. Furthermore, schedules cannot be assigned to classes that do not exist and classes cannot be created without teachers.

1. Error Message: Users can not have a blank Last Name.

Examples:

School ID User ID Last Name First Name
1234 0000   Teacher
1234 0240   Mary

Problem:

Edline will not create a user with a blank last name. It may be a placeholder called “Teacher” or just a missing last name.

Steps to Resolution:

Check the User ID in your database and be sure there is a last name.

2. Error Message: Unable to process user because the User ID already exists with a different last name.

Examples:

School ID User ID Upload Type Upload Name Existing Name Existing Type
1234 116777 student RODRIGUEZ, MARIA RODRIQUEZ, MARIA student
1234 373111 student SMITH, STANLEY MARTIN, STANLEY student
1234 4822 teacher ARONSON, TOM BAILY, JIM student
1234 3333 teacher ARONSON, SUE JONES, MARY teacher

Problem:

Edline will not create a new user if there is already a name associated with the User ID.

Steps to Resolution:

Following are the more common reasons why this error might occur as seen in four examples above:

  • Example 1 — The name on Edline (Existing Name) is spelled with a “Q” (Rodriquez) and the name being uploaded (Upload Name) is spelled with a “G” (Rodriguez). Verify which is correct and change the spelling on Edline or in your database so they reconcile.
  • Example 2 — The student Stanley whose existing last name is Martin is now being uploaded with a different last name (Smith). This issue happens frequently if a teacher or a parent gets married, in which case you would need to correct the existing Edline name.
  • Example 3 — A teacher, Aronson, was given the same ID as the student Baily so the new teacher account cannot be created. If your database allows teachers and students to have the same IDs, contact Edline technical support.
  • Example 4 — A teacher, Aronson, was given the same ID as the teacher Jones so the new teacher account cannot be created. If you school reuses the same ID for different teachers, this causes difficulty with database integrity. Please contact Blackboard technical support for assistance.
  • If none of the reasons seem to apply, it is an indication that your database is exporting wrong names entirely, or that possibly you have reassigned the same ID to another user which can cause problems relating to security and you should call Blackboard Technical Support.

3. Error Message: The class was not saved because the specified User ID does not exist.

Examples:

School ID Class Name Class ID Teacher ID
1234 AMER HIST 21003104_0731 0980
1234 LAW STUDIES 21063504_0795 0978

Problem:

The two classes listed were not saved, meaning class pages were not created for those Class IDs, because the teacher account does not exist. Edline is looking in your User List for teachers with the IDs of 0980 and 0978 and there are no teachers with those teacher IDs.

Steps to Resolution:

Be sure you have uploaded the latest teacher data and class data. Check your database to see if the teachers with those IDs exist and determine why they were not uploaded with the other teachers. Once they are uploaded, those classes will be assigned to them and web pages created for them.

4. Error Message: Some schedule record(s) could not be created because the specified Class ID does not exist.

Examples:

School ID Class ID
1234 0600000A_0001
1234 21003104_0731

Problem:

Edline cannot put schedules (member lists associated with a class) into a class if that class does not exist on Edline.

Steps to Resolution:

Following are the more common reasons why this error might occur as seen in the previous two examples:

  • Example 1 — Class 0600000A_0001 was not included in the list of classes uploaded to Edline, but there were students assigned to a class in the schedule file. Edline cannot assign those students to a non-existing class. The class itself needs to be in the class list that is uploaded.
  • Example 2 — Class 21003104_0731 is on the preceding error report stating that it was not saved (created). It was on the list of classes that were uploaded but the teacher assigned to it did not exist, so the result was still no class with that ID, so no schedules could be assigned to it.

5. Error Message: Some schedule record(s) have a blank Class ID or User ID which is not allowed.

Examples:

School ID Class ID User ID
1234 1000010B_0073  
1234   0880

Problem:

The schedule file contains a record that is missing a student ID or a class ID.

Steps to Resolution:

Following are the more common reasons why this error might occur as seen in two examples above:

  • Example 1 — A student may be missing from the class 1000010B_0073 because that record in the uploaded schedule file was missing the ID. It may have been an error of including an extra record in the list and maybe a problem with the script creating the list. Or some student’s record may be missing the ID. The teacher may know which student belongs in the class and is not listed in the Members and Permissions so the ID needs to be in the file you upload.
  • Example 2 — Student 0880 is in the schedule file but the class ID is missing so the user was not assigned to the class. Examine the upload list to determine why it created the record incorrectly.