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Blackboard Help

Notification Settings for Connect

This topic contains information about notifications as they relate to Connect integration, specifically Text-to-Voice and SMS.To learn more about the entire notifications system, options, and default notification settings, see Notifications.

Requirements

For the SMS and Text-to-Voice options to be available to end users, the following criteria must be met:

  • System availability for Notifications must be enabled.
  • The Connect Proxy Tool must be present and available.
  • The initial synchronization has occurred.
  • For notifications, SMS and Text-to-Voice must be turned on in the Notifications Settings page.

SMS and Text-to-Voice Options

On the Administrator Panel, under Tools and Utilities, click Notifications. The following options are available for Connect notifications.

For information about the entire notifications system, options, and default notification settings, see Notifications.

Blackboard Connect Notification Options
Blackboard Connect SMS Options
SMS delivery enabled Select Yes to enable SMS notification delivery. Text messages are sent through Blackboard Connect to users who choose to receive these notifications. Users must opt in to receive these text notifications on their phones, even if the system has enabled them. If a notification message contains any character not supported by SMS messaging, the entire message is sent in English, otherwise it is sent in the Learn system default language. Users must have a valid, SMS-capable phone number stored in their personal information to receive notifications via SMS.

If you select No, the SMS notification option does not appear to users when they edit their personal notification settings.

Blackboard Connect Text-to-Voice Options
Text-to-Voice delivery enabled Select Yes to enable Text-to-Voice notification delivery. Text-to-Voice messages are read aloud to users who choose to receive these notifications. Users must opt in to receive these text notifications on their phones, even if the system has enabled them. This option is available only when the system default Language Pack is set to English or Spanish. Users must have a valid phone number stored with their personal information to receive Text-to-Voice notifications.

If you select No, the Text-to-Voice notification option does not appear to users when they edit their personal notification settings.

Telephone delivery time frame Define the time frame in which SMS and Text-to-Voice notification messages are sent. Notification messages generated outside of the delivery time frame are held until the next time frame begins. These parameters do not affect email notifications, notifications displayed in the Learn interface, or system announcements sent by telephone.

If your school's Learn system is running on Windows, check that the time zone is set correctly to ensure correct delivery of messages. If you are using GMT standards, Blackboard Connect resets the time zone as EST. To send the correct time zone to the Connect server, access the time zone location in the Windows control panel and select Automatically adjust clock for daylight savings.