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Blackboard Help

Install the Launcher on Mac

This article is archived and is no longer updated. Go to the latest information on launching Blackboard Collaborate from Mac.

Use the following steps to download and install the Blackboard Collaborate Launcher:

  1. On the Room Details page, click Join Room or, in the Recordings table, click a recording link. Blackboard Collaborate prompts you to download the launcher ZIP installer if you have not installed the launcher or if your browser "thinks" you have not installed the launcher.

    • Actual first time user: If this is the first time you are using the launcher, click Download Launcher in the First time using Blackboard Collaborate? pop-up window.

      First time using Blackboard Collaborate? pop-up

    • Apparent first time user: Even if you already installed the launcher, you may be treated as a "first time user" and be prompted to download the launcher. This can happen if you cleared your cache and cookies last time you exited your browser, use secure or private browsing, or use a different browser.

      If this is the case, you do not need to re-download the installer again. In the First time using Blackboard Collaborate? pop-up window, click Launch Blackboard Collaborate now to bypass the download and then open your .collab file.

      First time using Blackboard Collaborate? pop-up

  2. A pop-up window reminds you to install the launcher. Do not click OK until after you have installed the launcher.

    Firefox users, if you do click OK now, your prompt to open and run the installer file will be hidden behind a prompt to open the meeting.collab file.

    Install the Launcher pop-up dialog

  3. Java may prompt you for permission to run. To avoid this step in the future, click Always run on this site.

    Java permission prompt

  4. When the installer file is fully downloaded, unzip the file to install the launcher.

    • Safari automatically unzips the file and installs the launcher. No further action is required.

    • In Firefox and Chrome, open the ZIP file in your Downloads folder to unzip and install the launcher.

      Your browser may ask you which application to use to open the ZIP file. If so, select the Archive Utility in System/Library/CoreServices.

    If your browser also prompts you to open the .collab file, do not do so until you have installed the launcher.

    When you unzip the installer using the Archive Utility, you possibly may see the error "Unable to expand into Downloads. (Error 2 - No such file or directory.)". It means the download of the installer was incomplete. This will happen if you lost your connection during download. Download the installer ZIP file again.

    By default, the launcher resides in the Downloads folder. When you open your session or recording .collab file, Blackboard Collaborate gives you the option to move the launcher to your Applications folder.

    If you are having difficulty with the launcher installation process, see the Collaborate Knowledge Base article, Setting Mac OS X File Associations to open Blackboard Collaborate files.

  5. In the pop-up window reminder, click OK to confirm you installed the launcher.

    Install the Launcher pop-up dialog

  6. Open meeting.collab to join your session or play.collab to play your recording. If you don't see a prompt to do so, open the file in your Downloads folder.