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Blackboard Help

Set Up the Blackboard Services on Each Application Server on Windows in a Load-Balanced Configuration

The Blackboard services on each application server must be configured to run with permissions of the 'domain user' to properly access shared resources.

Follow these steps to modify the IIS and Blackboard services on each application server.

  1. Log on to the first application server as the domain user with administrative privileges.
  2. Right-click Computer and select Manage.
  3. Front the Server Manager, click Configuration, and then double-click Services.
  4. Open Start > Programs > Administrative Tools > Services.
  5. Configure the Blackboard Collaboration Service by right clicking BBLEARN-Collab, and then selecting Properties.
  6. Click the Log on tab.
  7. Select This account.
  8. Browse to and select the domain user.
  9. Enter and confirm the password for the domain user.
  10. Click OK.
  11. Configure the Blackboard Learn Tomcat service by right-clicking BBLEARN-Tomcat, and then selecting Properties.
  12. Click the Log on tab.
  13. Select This account.
  14. Browse to and select the domain user.
  15. Enter and confirm the password for the domain user.
  16. Click OK.
  17. Repeat these steps for each application server.

When setting up services and using a domain user, go to http://msdn.microsoft.com/en-us/library/ms143504.aspx. If services are not correctly associated to a domain user, it is possible that the service or services will not start when the server is started.

When PushConfigUpdates is run to modify configuration parameters, the above changes to the services will need to be re-applied. To learn more, see PushConfigUpdates. To avoid this extra step, add the domain user and password to the Blackboard configuration file, bb-config.properties. To learn more, see bb-config.properties File.

The following parameters can be configured with the username (account) and password of the domain user. These are found in the windows - platform configuration section of bb-config.properties:

  • bbconfig.appserver.service.account.win
  • bbconfig.appserver.service.password.win
  • bbconfig.Collaborationserver.service.account.win
  • bbconfig.Collaborationserver.service.password.win

The user (account) name must be specified in the form {domainname}\\{username}, or if the account belongs to the local computer, specify the name in the form .\\{username}. Alternatively, it can be specified as {username}@{fqdn}.

If this section is not configured, repeat the steps in this section after running PushConfigUpdates. To learn more, see PushConfigUpdates.

After running any updates, ensure that these service settings are still correct.