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Blackboard Help

Managing User Accounts

What you can do in Blackboard Learn depends upon the security privileges granted to your user account. Administrators grant security privileges to users by creating roles and assigning those roles to user accounts. You have access to all of the features in Blackboard Learn that your roles allow.

When Blackboard Learn is installed, three user accounts with administrative privileges are created. One of these accounts is called System Administrator. This account is referred to as the default administrator account.

Administrators use the default administrator account to create other user accounts, including other administrator accounts. This allows administrators to delegate certain administrative tasks such as managing user accounts, creating courses, or handling enrollment requests.

About Default Administrator Accounts

When Blackboard Learn is installed, three user accounts with administrative privileges are created.

  • Administrator
  • root_admin
  • integration

Administrator

The System Administrator account has full Blackboard Learn administrator privileges. This account and the root_admin account are the only two accounts that can log in until more users are created.

The password for the System Administrator account is set during the installation of Blackboard Learn.

root_admin

The root_admin account has full administrative privileges including the management of virtual installations through the Administrator Panel. When the root_admin account views the Administrator Panel, the Manage Virtual Installations link appears at the top of the panel. The root_admin account can log in to any virtual installation and access the Virtual Installation management features from this link.

The password for this account is set during the installation of Blackboard Learn.

The root_admin account is created even if your license does not include the use of any virtual installations. The root_admin account can be modified on the Edit Root Administrator Profile page.

Integration

The integration user is used only to facilitate Snapshot operations. You cannot use this account to log in through the GUI. It does not appear in any lists of users on the GUI. To change the password for this account, use the Integration Password feature available on the Administrator Panel.

The default password for the integration account is set during the installation of Blackboard Learn.

To learn more about the integration account, see Editing the Integration Password.

How to Create User Accounts

Administrators can create user accounts one at time or in batch. To learn more about using batch files to create multiple user accounts, see How to Create User Accounts in Batch.

  1. On the Administrator Panel, in the Users section, click Users.
  2. Click Create User.

    Image illustrating associated text

    The following table describes the available fields. [r] indicates a required field.

    User Account Available Fields
    Field Description
    Personal Information
    Title Provide the user's title. For example, type Dr., Mr., or Ms.
    First Name [r] Provide the user’s first name. This field is required.
    Middle Name Provide the user’s middle name.
    Last Name [r] Provide the user’s last name. This field is required.
    Suffix Provide the user's suffix. For example, type Jr., III, or Ph.D.
    Other Name Provide an alternate name for this user. For example, if the user has changed their name due to a marriage or divorce and the school has records for this student under both names, provide the other name here.
    Email Provide the user’s email address. This field is recommended.
    Student ID Provide the user’s student ID name or number as defined by the school.
    Account Information
    Username [r] Provide a username for the new user. This field is required. Usernames may not contain ASCII characters 0–31, spaces, or any of the following special characters: & # + < > % = / \

    The following special characters are explicitly permitted and supported in usernames: _ - . @

    The following special characters are not currently disallowed in usernames, but Blackboard recommends against using them, as they may cause unforeseen problems: ( ) [ ] { } : ; , | ? ! ` ~ ' ^ " * $

    For example, commas and quotes cause issues with JavaScript or with lists during form handling.

    Password [r] Provide a password for the user’s account. The password must be at least one character in length and contain no spaces.
    Verify Password [r] Provide the user’s password again to ensure accuracy.
    Other Information
    Gender Provide the user’s gender.
    Birthdate Select the user’s birthday from the drop-down lists.
    Education Level Provide the user’s education level.
    Company Provide the user’s company name.
    Job Title Provide the user’s job title.
    Department Provide the user’s department.
    Street 1 Provide the user’s address.
    Street 2 Provide any additional address information.
    City Provide the user’s city.
    State/
    Province
    Provide the user’s state or province.
    ZIP/Postal Code Provide the user’s ZIP code or postal code.
    Country Provide the user’s country.
    Web Site Provide the URL of the user’s personal website. This must be the full URL. For example: http://www.blackboard.com, not www.blackboard.com or blackboard.com
    Home Phone Provide the user's home phone number. The phone number will display exactly as typed. If your school has a preferred format for phone numbers, use that format here. For example, (530) 555-1234 or +1 530-555-1234.
    Work Phone Provide the user's work phone number. The phone number will display exactly as typed. If your school has a preferred format for phone numbers, use that format here. For example, (530) 555-1234 or +1 530-555-1234.
    Work Fax Provide the user's fax number . The fax number will display exactly as typed. If your school has a preferred format for phone numbers, use that format here. For example, (530) 555-1234 or +1 530-555-1234.
    Mobile Phone Provide the mobile phone of the user. The phone number will display exactly as typed. If your school has a preferred format for phone numbers, use that format here. For example, (530) 555-1234 or +1 530-555-1234.
    Institution Roles
    Institution Roles Select one or more institution roles from the list. Click the right-pointing arrow to move the role into the Primary Institution Role field or the Secondary Institution Roles list.

    Image illustrating associated text

    Institution roles control what the user sees on the portal. If your school licenses community engagement, you can configure tabs and modules to appear to different groups of users based on institution roles. To learn more, see Managing Institution Roles.

    System Roles
    System Roles Select one or more system roles from the list. Click the right-pointing arrow to move the role into the Primary System Role field or the Secondary System Roles list.

    Image illustrating associated text

    System roles control the user’s access to administrative features. To learn more, see Managing System Roles.

  3. Click Submit.

How to Create User Accounts in Batch

You can create large numbers of user accounts at one time by using a batch file.

  1. Create the batch file. To learn more about creating a valid batch file, see Batch File Guidelines for User Accounts. If you are using a batch file created for a previous version of Blackboard Learn, verify that the file is in the correct format for the current version.
  2. On the Administrator Panel, in the Users section, click Users.
  3. On the action bar, point to Batch Actions to access the drop-down list.
  4. Select Create Users.
  5. On the Batch Create Users page, click in the File Location field or click Browse.
  6. In the File Upload dialog box, navigate to the batch file and click Open.
  7. Select the Delimiter Type that the batch file uses. If you select Automatic, Blackboard Learn analyzes the batch file and determines the delimiter based on the frequency of that character in the file.
  8. Click Submit.

How to View or Edit User Accounts

You can view and edit user profile data, including passwords and course roles for specific courses. You can also send an email to a user by clicking the user’s email address in the Email column.

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for a user. To learn more, see How to Search for Users.

  3. Access the user's contextual menu.
  4. Select Edit.
  5. View or edit the user account. To learn more about user account fields, see How to Create a User Account.
  6. Click Submit.

How to View User Enrollments or Memberships

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for a user. To learn more, see How to Search for Users.

  3. Access the user's contextual menu.
  4. Click Course Enrollments, Organization Enrollments, or Outcomes Memberships.
    • To view the course, organization, or outcome, select Open from the contextual menu.
    • To remove the user from the course or organization, click the select Manage from the contextual menu. On the Enrollments page, select the user's checkbox and click Remove Users from Course or Remove Users from Organization.

How to Change Privileges and Access for User Accounts

You can change a user's privileges by assigning different roles to the user account. For example, if a student is to help an instructor with a course, you can add the Teaching Assistant role to grant the user access to the course Control Panel. If that student is no longer helping the instructor, you can remove the Teaching Assistant role to revoke the access.

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for a user. To learn more, see How to Search for Users.
  3. Access the user's contextual menu.
  4. Select Edit.
  5. Under Institution Roles, add or remove roles.
  6. Under System Roles, add or remove roles.
  7. Click Submit.

How to Create Additional Administrator Accounts With Full or Partial Administrative Privileges

The default administrator account includes permissions to create other full administrator accounts. You can also grant partial administrative rights to other users by creating roles for various permission sets and assigning them to user accounts. This allows administrators to delegate routine administrative tasks such as managing user accounts, creating courses, or handling enrollment requests. To learn more about roles, see About User Roles and Privileges.

To create a new user account with administrative privileges, follow the instructions in How to Create a User Account, assign the user a system role with administrative privileges.

To grant administrative rights to an existing user, follow these steps:

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for a user. To learn more, see How to Search for Users.

  3. In the search results, access the user's contextual menu.
  4. Select Edit.
  5. In the System Roles section, assign an administrative role to the user. This can be a custom role or one of the system default roles. To learn more about roles, see About User Roles and Privileges.
  6. Click Submit.

How to Change User Passwords

If you change a user's password, you must give the user the new password or they will not be able to log in to Blackboard Learn. There is no automated way for the user to acquire the new password. Passwords must be at least one character in length and may not contain any spaces.

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for a user. To learn more, see How to Search for Users.

  3. In the search results, access the user's contextual menu.
  4. Select Change Password.
  5. Provide and verify the new password.
  6. Click Submit.

How to Make User Accounts Available or Unavailable

To preserve user account information while preventing the user from logging into Blackboard Learn, set the user account to the Unavailable state. This maintains the user's account data, course enrollments, and other data, but prevents the user from participating in any courses.

For example, when a student leaves for one term, you can make the account unavailable for the duration of the absence. When the student returns, make the account available.

If the user account is unavailable, a red X appears next to the user name when it appears in search results or other user lists. Even if a user account is unavailable, you can still click the email address of the user to send a message.

If your school licenses community engagement, you can disable user accounts and user enrollment records in the database. Disabled user accounts are preceded by a red X in the user list on the Administrator Panel.

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for a user. To learn more, see How to Search for Users.

  3. In the search results, access the user's contextual menu.
  4. To change the availability for one user, select Make Available or Make Unavailable.

    -OR-

    To change the availability for multiple users, select the check box for each user. In the action bar, point to Availability and select Make Available or Make Unavailable.

How to Delete User Accounts

You can delete user accounts through the user interface or through a batch file. To learn more about using batch files to delete multiple user accounts, see How To Delete User Accounts in Batch.

You cannot restore deleted user records. Deleting users also deletes any course data associated with the user, including grades.

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for the users you want to delete. To learn more, see How to Search for Users.
  3. To delete one user, access the user's contextual menu. Select Delete.

    -OR-

    To delete multiple users, select the users' check boxes. Click Delete.

How to Delete User Accounts in Batch

You can delete large numbers of users at a time by using a batch file.

You cannot restore deleted user records. Deleting users also deletes any course data associated with the user, including grades.

If using a batch file created for a previous version of Blackboard Learn, verify that the format is correct for the current version. To learn more about creating a valid batch file, see Batch File Guidelines for User Accounts.

  1. On the Administrator Panel, in the Users section, click Users.
  2. In the action bar, point to Batch Actions to access the drop-down list.
  3. Select Delete Users.
  4. On the Batch Delete Users page, click in the File Location field or click Browse.
  5. In the File Upload dialog box, navigate to the batch file and click Open.
  6. Select the Delimiter Type that the batch file uses. If you select Automatic, Blackboard Learn analyzes the batch file and determines the delimiter based on the frequency of that character in the file.
  7. Click Submit.

How to Run the User Activity Overview Report

A number of reports on overall user and system activity are explained in Running Statistics Reports, but you can also run a report on the activity of a single user across all of their courses.

  1. On the Administrator Panel, in the Users section, click Users.
  2. Search for a user. To learn more, see How to Search for Users.
  3. In the search results, access the user's contextual menu.
  4. Select User Activity Overview Report.
  5. Optionally, Select Courses and change the values in Select a Start Date and Select an End Date.
  6. Click Submit.

After a report is run successfully, you can choose to save it to the Content Collection, download the report, or run a new report using different reporting criteria.