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Skills Inventory

Because Blackboard Learn deployments vary widely in size and scope, there is not a single formula for the composition of an implementation team on campus. In many cases, one person plays multiple roles.

To prepare for Blackboard Learn, make sure that you have a team with skills that cover the key areas listed in this topic.

If after evaluating your team against these recommended skill sets, you find tou need help in any of these areas, consider Blackboard services. Backboard can provide consulting, training, and Managed Hosting for your Blackboard installation. Blackboard services teams are capable of providing information and training to complement the skills your team already has and equip them to do more. You can learn more about these services by talking with your account team or visiting

Project Management


  • Manage overall project schedule
  • Deliverables
  • Budget
  • Resources

Skills Required:

  • IT implementation
  • Change management experience

Database Administration

Responsibilities: Manage the database for Blackboard Learn, including:

  • Backup and restore
  • Server/database instance monitoring
  • Space/memory management
  • Security plan
  • Upgrades

Skills Required:

  • Experience acting as DBA for production Oracle® or Microsoft® SQL Server instances
  • Production experience in the use of monitoring and backup utilities deployed at the institution
  • Platform specific operating system (OS) administration knowledge

System and Network Administration

Responsibilities: Administer Blackboard Learn and the supporting system infrastructure, including:

  • Operating system software on application servers and on a database server
  • Network infrastructure (switches, routers, firewalls, etc.)
  • System and Blackboard Learn Release 9.1 security
  • Performance monitoring and tuning

Skills Required: Intermediate-level system administrator with expertise in TCP/IP networking and experience with OS platform.

Application Administration

Responsibilities: Manage Blackboard Learn, including:

  • Performing administration tasks via the GUI
  • Designing and executing start/end of term activities

Skills Required: Blackboard Learn administration, including user management and roles, content management, application configuration, and settings.

Faculty Training

Responsibilities: Provide training for faculty and staff on product functionality, change management, and best practices.

Skills Required: Blackboard Learn designer and instructor; training development and delivery.

Help Desk Support

Responsibilities: Provide support on application functionality and tool use to faculty, staff, and students.

Skills Required: Expertise in Blackboard Learn, including end-user, customer service, and knowledge of escalation processes; Familiarity with resources available on Behind the Blackboard.

Instructional Design (Optional)

Responsibilities: Assist faculty with the development of courses. Develop and design course templates and other course standards. Help develop and design exemplary online courses using best practices that are pedagogically sound and promote the course’s goals and objectives.

Skills Required: Blackboard Learn designer and instructor, instructional design competency, and Web development skills.

Programming (Optional)

Responsibilities: Execute integration between Blackboard Learn and your student information system, portal, authentication system, and other systems.

Skills Required: Programming expertise in Java/Perl or Visual Basic, or C++ and XML, as well as familiarity with involved products.