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Blackboard Help

Finding the Right Help

How to Navigate Help

Blackboard Help for Learn is organized by version and role. Role is easy to understand: you can view the help for students, instructors, or administrators. If you know your exact version, you can select your product from the page footer and then select your version. If not, how can you figure out what version of Blackboard Learn your institution is using?

How to Determine Your Version of Learn

If your site URL has the word "ultra" in it, you are on Learn SaaS with the Ultra Experience.

If you see anything else, you are likely on a 9.1 version of Learn. On your Blackboard site's login page, click Installation details at the bottom of the page.

The Installation details identify the exact version of Blackboard Learn that you are using and list the capabilities that your institution licenses. Notes throughout the help system will identify if a particular capability is necessary to use a feature.

The following example tells you that your institution is currently on Blackboard Learn 9.1 April 2014.

9.1.201404 indicates that this is the April 2014 update of Learn 9.1. The rest of the number identifies the particular build. Only administrators and Blackboard Support will be interested in this portion of the number.

Help for Earlier Versions of Learn

For English (US) for North American Higher Ed, help.blackboard.com hosts help for Learn 9.1 SP 10 and later. For all other languages, help.blackboard.com hosts help for SP 12 and later.

To view help.blackboard.com in other languages, select the language from the drop-down in the upper-right corner of the page.

Blackboard Help also links to help for Learn 9.1 SP 6 through SP 9 in an old format on help-archives.blackboard.com. If you are viewing the English (US) help site and are using Learn 9.1 SP 6 or later, you can access the help for your version by selecting your version from the main Learn help page. If you are viewing the help site in any other language, you can use the links in the following table.

You can also access the Help for Learn 9.1 SP 6 through SP 10 in a language other than English (US) by replacing the language code and vertical portion of the URL for the English (US) help for your version of Learn (EN-US/NAHE) with your 4-letter country code, such as FR-FR for French. For K-12 and& ProEd, use& EN-US/K12 and EN-US/ProEd, respectively.

If you are on a service pack prior to SP 6, you can download the PDFs from the following table and host them locally. Click the desired language to download the complete PDF documentation package (ZIP). If the only language listed is English (en_US), the help was not translated for that version. You should download the help for the previous service pack.

Help for Earlier Service Packs
Version Help or PDFs in Available Languages
Learn 9.1 SP 9 English (en_US) Administrator | English (en_US) Instructor | English (en_US) Student

Arabic (ar_SA) | Chinese, Simplified (zh_CN) | Chinese, Traditional (zh_TW) | Dutch (nl_NL) | French (fr_FR) | German (de_DE) | Japanese (ja_JP) | Spanish (es_ES)

Learn 9.1 SP 8 English (en_US) Administrator | English (en_US) Instructor | English (en_US) Student

Arabic (ar_SA) | Chinese, Simplified (zh_CN) | Chinese, Traditional (zh_TW) | Dutch (nl_NL) | French (fr_FR) | German (de_DE) | Japanese (ja_JP) | Spanish (es_ES)

Learn 9.1 SP 6 and SP 7 English (en_US) Administrator | English (en_US) Instructor | English (en_US) Student

Arabic (ar_SA) | Chinese, Simplified (zh_CN) | Chinese, Traditional (zh_TW) | Dutch (nl_NL) | French (fr_FR) | German (de_DE) | Italian (it_IT) | Japanese (ja_JP) | Spanish (es_ES

Learn 9.1 SP 5 English (en_US)
Learn 9.1 SP 4  English (en_US)
Learn 9.1 SP 3 English (en_US) | Arabic (ar_SA) | Chinese, Simplified (zh_CN) | Chinese, Traditional (zh_TW) | Dutch (nl_NL) | French (fr_FR) | German (de_DE) | Italian (it_IT) | Japanese (ja_JP) | Spanish (es_ES)
Learn 9.1 SP 1 & SP 2 English (en_US) | Arabic (ar_SA) | Chinese, Simplified (zh_CN) | Chinese, Traditional (zh_TW) | Dutch (nl_NL) | French (fr_FR) | German (de_DE) | Italian (it_IT) | Japanese (ja_JP) | Spanish (es_ES)
Learn 9.1 GA English (en_US)

Where to Find More Information

In addition to Help, use these resources to help you find the information that you need:

  • YouTube Blackboard Channel: The Blackboard YouTube channel includes dozens of video tutorials to help faculty and students learn how to use Blackboard Learn.

  • Ask the MVPs: Ask the MVPs is a discussion board where users can get answers from other users. The MVP forums are moderated by a group of client experts who can help you with a wide-range of questions.

  • Behind the Blackboard:

    • Students and Faculty can access the public portions of this site, which provide links to various self service and community resources, including listservs. Blackboard listservs provide a quick way to get your questions answered or make your opinions known.

    • Administrators must log in to Behind the Blackboard to access information about support tickets, software downloads, and the support knowledge base.