How to Navigate Help
Blackboard Help for Learn is organized by version and role. Role is easy to understand: you can view the help for students, instructors, or administrators. If you know your exact version, you can select your product from the page footer and then select your version. If not, how can you figure out what version of Blackboard Learn your institution is using?
To view this site in other languages, select the language in the upper-right corner of the page.
How to Determine Your Version of Learn
If your site URL has the word "ultra" in it, you are on Learn SaaS with the Ultra Experience.
If you see anything else, you are likely on a 9.1 version of Learn. On your Blackboard site's login page, click Installation details at the bottom of the page.
The Installation details identify the exact version of Blackboard Learn that you are using and list the capabilities that your institution licenses. Notes throughout the help system will identify if a particular capability is necessary to use a feature.
9.1.201404 indicates that this is the April 2014 update of Learn 9.1. The rest of the number identifies the particular build. Only administrators and Blackboard Support will be interested in this portion of the number.
Help for Earlier Versions of Learn
For English (US) for North American Higher Ed, help.blackboard.com hosts help for Learn 9.1 SP 10 and later. For all other languages, help.blackboard.com hosts help for SP 12 and later.
Blackboard Help also links to help for Learn 9.1 SP 6 through SP 9 in an old format on help-archives.blackboard.com. If you are viewing the English (US) help site and are using Learn 9.1 SP 6 or later, you can access the help for your version by selecting your version from the main Learn help page. If you are viewing the help site in any other language, you can use the links in the following table.
You can also access the Help for Learn 9.1 SP 6 through SP 10 in a language other than English (US) by replacing the language code and vertical portion of the URL for the English (US) help for your version of Learn (EN-US/NAHE) with your 4-letter country code, such as FR-FR for French. For K-12 and& ProEd, use& EN-US/K12 and EN-US/ProEd, respectively.
If you are on a service pack prior to SP 6, you can download the PDFs from the following table and host them locally. Click the desired language to download the complete PDF documentation package (ZIP). If the only language listed is English (en_US), the help was not translated for that version. You should download the help for the previous service pack.
|Version||Help or PDFs in Available Languages|
|Learn 9.1 SP 9||English (en_US) Administrator | English (en_US) Instructor | English (en_US) Student|
|Learn 9.1 SP 8||English (en_US) Administrator | English (en_US) Instructor | English (en_US) Student|
|Learn 9.1 SP 6 and SP 7||English (en_US) Administrator | English (en_US) Instructor | English (en_US) Student|
|Learn 9.1 SP 5||English (en_US)|
|Learn 9.1 SP 4||English (en_US)|
|Learn 9.1 SP 3||English (en_US) | Arabic (ar_SA) | Chinese, Simplified (zh_CN) | Chinese, Traditional (zh_TW) | Dutch (nl_NL) | French (fr_FR) | German (de_DE) | Italian (it_IT) | Japanese (ja_JP) | Spanish (es_ES)|
|Learn 9.1 SP 1 & SP 2||English (en_US) | Arabic (ar_SA) | Chinese, Simplified (zh_CN) | Chinese, Traditional (zh_TW) | Dutch (nl_NL) | French (fr_FR) | German (de_DE) | Italian (it_IT) | Japanese (ja_JP) | Spanish (es_ES)|
|Learn 9.1 GA||English (en_US)|