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Blackboard Help

Troubleshoot Upgrade on Windows

The Updater logs are an important source of information when troubleshooting issues that occur during an upgrade. The Updater writes to the following log:

\blackboard_directory\logs\bb-installer-log.txt

If the installer log file does not identify the problem, the update-tool-log.txt file most likely contains the cause of any errors:

\blackboard_directory\logs\update-tools\update-tool-log.txt

Also check the following install error and info logs in the following folder:

\blackboard_directory\logs\install

  • db-install-errors-log.txt
  • db-install-errors-log_admin.txt
  • db-install-errors-log_stats.txt
  • db-install-errors-log-sys.txt
  • db-install-info-log-sys.txt
  • db-install-info-log.txt
  • db-install-info-log_admin.txt
  • db-install-info-log_stats.txt