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Blackboard Help

System Logs

If you are a Managed Hosting customer, this topic doesn't apply to you.
 

Blackboard Learn generates a number of logs to help administrators with performance tuning, troubleshooting, and tracking. The log features provide a quick way to manage logs through the interface. It is also possible to manage logs at the operating system level or through a third party tool. All logs are stored in the logs directory under the top-level blackboard directory. Within the logs directory there are folders that store logs as well as an archive folder for logs that have been compressed and stored as a means of managing the size of the log files.


Email system log files

Follow these steps to email current system log files to the system administrator. Attaching files in excess of 10 MB total to a single email is not recommended. Java application logs, Perl application logs, Services logs, and Installer logs may contain sensitive information.

  1. On the Administrator Panel, under Tools and Utilities, select Logs.
  2. Select System Logs.
  3. Select one or more system logs to be sent.
  4. Select Send Logs.
  5. The email address of the system administrator is listed as the recipient and cannot be modified on this page.
  6. The email address of the system administrator is listed as the sender and cannot be modified on this page.
  7. Keep or modify the pre-populated subject box.
  8. Optionally provide content in the message box.
  9. Optionally select additional system log files to attach to the email. The file size is shown for each available file.
  10. Select Submit.

Download system log files

Follow these steps to download current system log files to your local system.

  1. On the Administrator Panel, under Tools and Utilities, select Logs.
  2. Select System Logs.
  3. To begin the download, select the name of the log to be downloaded. Depending on your web browser, the file will be automatically downloaded, or you will be prompted to view or save the log file.

Manage system log rotation

  1. On the Administrator Panel, under Tools and Utilities, select Logs.
  2. Select System Logs.
  3. Select Log Rotation.
  4. Provide log rotation settings.
  5. Select Submit.