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Blackboard Help

Accessibility

Blackboard is fully committed to ensuring all products and services we deliver are both usable and accessible to all users regardless of age, ability, or situation. In keeping with our strong tradition of leadership around accessibility, our products are designed and developed in accordance with the internationally recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA as well as the Section 508 standards in the United States. A third party conducts regular audits of our software to ensure quality expectations are being met and maintained.

All documents are available in English only.

Accessibility compliance: Blackboard Learn with the Ultra experience

VPAT for Blackboard Learn SaaS with the Ultra experience

WCAG 2.0 Level AA for Blackboard Learn SaaS with Ultra experience

Accessibility compliance: Blackboard Learn with the Original experience

VPAT for Blackboard Learn Original experience for instructors

VPAT for Blackboard Learn Original experience for students

WCAG 2.0 Level AA for Blackboard Learn Original experience

 

More on Blackboard’s commitment to accessibility

Please direct any questions and concerns to accessibility@blackboard.com.


About the structure of Blackboard Learn pages

A logical heading structure is in place to properly structure the page and allow users to navigate using headings. Headings are used consistently throughout the application. This gives users the ability to understand the structure of any page in the application quickly, and move to the appropriate section of the page or content item easily.

As is required, a single H1 is provided to identify the page the user is looking at. In Blackboard Learn, the page title, for example “Course Documents,” is always the H1.

In the Original experience, H2 headings are used to delineate major sections of a page. These headings are hidden and allow screen reader users to skip directly to each major page section. For example, a course page has two H2 headings: one for the course menu and one for the main content that is located immediately above the action bar on the content page.

H3 headings are typically used as the title of content items or key content elements on a page. For example, the title of an assignment on a “Course Documents” page is an H3 so the user easily finds it.

To reduce the visual clutter on a page, a number of elements are hidden until they receive either mouse or keyboard focus. After focus is given, these elements become active and follow typical keyboard interaction models.

Frames removed and replaced with DIVs and iFrames

Technical changes to the primary navigation in Blackboard Learn make navigation easier for visually-impaired users.

Frames have been completely removed from the Learn application and replaced with HTML5 compliant DIVs and iFrames. This change improves page printing, accessibility, and page navigation.

This change results in improved accessibility for users of screen readers where identification of page location, navigation and page titles are necessary.


Landmarks

Landmarks are designated based on ARIA (Accessible Rich Internet Applications Suite). ARIA defines a way to make web content and web applications more accessible to people with disabilities. Landmarks in Blackboard Learn are include:

  • application
  • banner
  • complementary
  • contentinfo
  • form
  • main
  • navigation
  • search

Keyboard navigation in Blackboard Learn

Industry standard keyboard interactions are used throughout Blackboard Learn to move between menus, open menus and select items within a menu. Keyboard navigation patterns differ between browsers (Internet Explorer, Firefox, Safari, Chrome), but the interactions within any particular browser are common and consistent. In the sections below, notes are used to indicate where interactions may differ between experiences and course views in Blackboard Learn.

If you are using a Mac with Firefox or Safari and are having difficulty navigating using your keyboard, review and update your operating system and browser settings. This ensures they are properly configured for keyboard navigation. To learn more, see the following information:

Keyboard navigation within the content editor

The content editor in Blackboard Learn is based on third-party technology from TinyMCE. It provides accessible controls, as well as keyboard shortcuts for formatting content created within it. The content editor appears throughout your courses, such as when you participate in a discussion.

Content editor keyboard navigation is the same in the Original Course View and the Ultra Course View. To use your keyboard to jump to the content editor toolbar, press ALT + F10. On a Mac, press Fn + ALT + F10. Use the arrow keys to select an option, such as a bulleted list.

Original Course View: About keyboard navigation for the Course Quick Setup Guide

This tool is only available in the Original Course View of Blackboard Learn.

The Quick Setup Guide wizard is an accordion object and uses the standard navigation. The wizard opens by default when an instructor opens their course for the first time. You can also access it from the Control Panel by expanding the Customization section. Type "Welcome" in your browser's Find tool and press ESC on your keyboard.

Navigating within the Quick Setup Guide

Within the Quick Setup Guide, press the following keys to navigate:

  • Up and Down Arrow keys on your keyboard to move between the names of the sections in the accordion.
  • Spacebar or Enter on your keyboard to open a section. After the section is open, the focus will still be on the heading, press Tab to navigate to the sublist. The sublist is coded as radio buttons allowing you to use arrow keys to navigate between items. Stopping on the item selects it.
  • Spacebar on your keyboard to make an item active or inactive.
  • Tab on your keyboard to enter the open section of the accordion and change the options within the section. After you have reached the end of a section, selecting tab again will take you to the title of the next accordion section.

Navigating within the Structures step

Within the Structures step, you must select a structure to use it. If you do not select a structure, the current structure is used.

Navigate to each structure to read about and preview it. To open the link to learn more about the course structures, press the following keys in the order listed:

  1. Press Tab on your keyboard to open a list of links. Press Spacebar on your keyboard for a description.
  2. Press Tab again to proceed to the next link, the Help page.
  3. Press Tab to proceed to sample content. This is the last link in the step.
  4. Press Tab to return to the structures step.

If you leave the Structures step, the current selected structure opens when you return to that step.

To select a structure to use, press the Spacebar on your keyboard to select it. Press the Spacebar again to deselect the structure. Visually, this turns the Use this structure button on and off.

Original Course View: Keyboard accessible reordering

Wherever the drag-and-drop function exists to reorder items in a list, you have a keyboard alternative. The keyboard accessible reordering tool displays the items on the page as a list. You can use keyboard commands to reorder the items.

Ultra experience: Global keyboard shortcuts

Global keyboard shortcuts have been established for common actions within Blackboard Learn with the Ultra experience.

  • Tab: Navigate links, fields and options on the page.
  • Shift + Tab: Navigate to previous links, fields, and options.
  • Enter: Select link, function, activate option, and expand collapsed section.
  • Space: Select or switch options.
  • Up and down arrows: Open drop-down lists that have an Apply or Go function to activate an option. Navigate the choices with the up and down arrows.
  • Open drop-down lists that do NOT have an Apply or Go function: Tab to the drop-down list and press Enter to open it. Use Alt/Option + the up and down arrows to select an option.

Ultra Course View: Content page

On the Course Content page, you can use your keyboard to move an item to a new location, move an item into an expanded folder, and move a folder into another expanded folder. You can only have two levels of folders.

  1. Tab to an item's move icon.
  2. Press Enter to activate move mode.
  3. Use the arrow keys to choose a location.
  4. Press Enter to drop the item in the new location.

Screen readers

For the best experience with your screen reader, use Firefox® and Jaws on a Windows® system, and use Safari® and VoiceOver On a Mac®.

Blackboard Learn has created a Screen Reader Tutorial to provide users who access the application through a screen reader with information to help them use the system successfully.


Quick links

This tool is available in Blackboard Learn with the Original experience and in the Original Course View.

The Quick Links tool allows a user to quickly locate any heading or section within any page in the Blackboard Learn application and jump directly to it. Located in the top left, the Quick Links icon opens a pop-up window that displays the landmark and navigation links on the page.

To open the Quick Links Tool using a keyboard, press CTRL + ALT + L to open Quick Links. To open the Global Navigation Menu, press CTRL + ALT + M. Other available keyboard shortcuts for the page are also displayed within the Quick Links tool.

Watch a video about Quick Links

This video provides an overview of Quick Links.

Video: Quick Links


Content editor math formulas

WIRIS provides the Math formula editing capabilities of the Content Editor introduced in SP 10. In SP 10, the WIRIS plugin came in the form of a Java Applet. This meant that math editing was not available on platforms that couldn't support Java. In SP 12, the WIRIS editor is based on JavaScript, removing the dependence on Java and enabling full math-editing capabilities on platforms that can’t run Java in browsers, including iOS. The functionality of the WIRIS math editor is not extended to all platforms capable of running a JavaScript enabled browser.

The move from the non-accessible applet-based editor to a JavaScript-based editor improves accessibility.


Interactive tools

We have improved the usability of all of our interactive tools (discussion boards, wikis, blogs and journals). Each release introduces usability improvements for everyone, especially those customers that use assistive technology. The new experience of reading a thread is simple to consume with screen reader technology. We also removed clutter on the page, so screen reader and keyboard-only users have less to sift through as they navigate the interface.

To learn more about Blackboard's commitment to accessibility, see http://www.blackboard.com/accessibility.


Accessibility training resources

Enroll in our free self-paced course, Universal Design and Accessibility for Online Learning, available through CourseSites, for guidance in building courses that are accessible. Select Self-Enroll.

Universal design and accessibility for online learning course archive

Download a copy of the course archive to customize and facilitate at your own institution. This archive (1.9 MB) is compatible with Blackboard Learn 9.1 SP 8 and later. Do not unzip or open the archive. A system administrator must restore the course to the system.


*Statements regarding our product development initiatives, including new products and future product upgrades, updates or enhancements represent our current intentions, but may be modified, delayed or abandoned without prior notice and there is no assurance that such offering, upgrades, updates or functionality will become available unless and until they have been made generally available to our customers.