This article is archived and is no longer updated. Go to the latest information on troubleshooting Blackboard Collaborate.
If all other troubleshooting solutions failed, uninstall and reinstall the launcher.
Uninstall current installation
Before you reinstall the launcher, uninstall the current instance of the installer.
- On Windows, open Programs and Features in your Control Panel and uninstall Blackboard Collaborate Launcher.
- On Mac, open your Downloads folder, or Applications folder if you put the launcher application there, and drag Blackboard Collaborate Launcher to your Trash.
Install the launcher
There are two ways to download the launcher installer:
On the Room Details or Recording Details page, click download the Blackboard Collaborate Launcher.
Download the launcher installer directly from the following URLs:
If you are having difficulty with the launcher installation process, see the Collaborate Knowledge Base article, Setting Mac OS X File Associations to open Blackboard Collaborate Launcher.zip files.