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Blackboard Help


Blackboard Mobile Learn offers support for administrators, students, and instructors in several places.

Behind the Blackboard (BtBb) Support for System Administrators

  • In addition to managing your Blackboard account and downloading new software here, BtBb provides reference materials and a help ticketing system that connects administrators directly with our Tier 1 and Tier 2 Mobile Support Teams.
  • You must have an account to access Behind the Blackboard.
  • Phone support is available to administrators at 1-888-788-5264.

In-App Support for Students and Faculty

Students and faculty can select the Help button within the app, located at the bottom of the Course and Organization Menu.

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After users select Help, they are directed to the Mobile Learn Help site where they can troubleshoot problems on their own, or send a question directly to Mobile Learn Support.

Additional Resources for Instructors and Instructional Designers

Instructors and instructional designers can find resources tailored to their tasks in the Instructor and Designer Guide.

Need Help?

Email Support

@BbMobileSupport on Twitter