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Blackboard Help

Why can't I take a test in the app?

Is your test mobile compatible?

Tests that contain questions or settings that are not mobile compatible are inaccessible within the app and must be taken in a browser instead. 

If you attempt to access a test that is not mobile compatible within the app, a message appears recommending you take the test in a browser.

Mobile compatible tests contain only the supported question types:

  • Calculated Numeric
  • File Response
  • Fill in Multiple Blanks
  • Hot Spot
  • Multiple Choice
  • Short Answer
  • True/False

Mobile compatible tests do not use any of the following settings:

  • Force Completion
  • Set Timer
  • One at a Time
  • Prohibit Backtracking
  • Randomize Questions
  • Question Sets or Random Blocks
  • IP Filtering

Need Help?

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