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Blackboard Help

Notification Options

If you allow users to update their own notification/messaging options, they can configure their options from the Administration block, under My profile settings and Messaging. This topic steps the administrative level of notification options available for the site as a whole.


Manage message outputs

Steps: Administration > Site administration > Plugins > Message outputs > Manage message outputs

You can view which messaging outputs you have in the system, and you can enable or disable a particular output. When you enable an output, proceed to the message output system configuration page. When you disable an output, that output cannot be used in the system.

  1. From Site administration select Plugins, Message outputs, and Manage message outputs.

    The outputs that are not configured are highlighted and can't be used in the system (they aren't listed in messaging preferences configuration screens). Disabled outputs can't be used in the system either.

  2. To enable an output for the site, select the Enable icon. To disable an output for the site, select the Disable icon.

    The outputs include the following:

    • Activity stream displays a user's history of events in the system. Messages are displayed using the Activity stream block.
    • Popup notification contains messages that pop-up from the bottom of the screen.
    • Moodletxt+(SMS) communications information using text messaging.
    • Jabber message (optional) communicates information using instant messaging. If a Jabber server has been configured, Jabber messages can be sent.

      You need to configure your Jabber message server information for your site in the Administration block, under Site Administration, then Plugins, then Message outputs, and then Jabber message.

    • Email communicates information to the user when they are offline mostly and a user needs to interact with the communication outside of the site. Messages are sent to the users' e-mail addresses.

      You need to configure your email server information for your site in the Administration block, under Site Administration, then Plugins, then Message outputs, and then Email.

    • Alert badge notifications are sent using the alert badge at the top of the page.
  3. To configure an settings for a specific output, select the Settings link.

Configure message outputs

Steps: Administration > Site administration > Plugins > Message outputs > Default message outputs

The administrator can determine which types of messages sent using the specific types of outputs.

  1. From Site administration select Plugins, Message outputs, and Default message outputs.

    The Default message outputs page contains a grid of message outputs across the top row and message types across the left column. The intersection cell of particular output and type contains default preferences for chosen messaging type and output.

  2. For each type of notification, determine if the specific messaging output is used.

    The possible preferences are:

    • Disallow: The message is never delivered through the chosen output, the user is not allowed to change the personal preference for this combination of message type and output.
    • Permitted: The message is allowed to be delivered through the chosen output, default preferences can be set by administrator for delivery when the user is on/offline.
    • Forced: The message is delivered through the chosen output, and the user is not allowed to change the personal preference for this combination of message type and output.
  3. Select when a user receives the message - while online or offline:
    • Select Online to send the message when the user is logged into the site.
    • Select Not online to still send the message when the user is not logged into the site, so it displays when the user logs back into the site.
  4. Select Save changes.

Notification types and default settings

This list contains the different message outputs that can be sent, and default settings.

  • Assignment notifications are sent to students informing them that an assignment has been graded by the instructor. Default setting include:
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Forced, Online, Not Online​
    • Alert badge notification - Permitted
  • Warning when your quiz attempt becomes overdue are notification sent to student informing them that a quiz attempt became overdue.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Available update notifications are sent to site administrators informing about the availability for plugin updates.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Backup notifications are sent to the site administrator when site-wide backups are completed.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Badge creator notifications are sent to the site administrators when a badge has been created.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Not Online
    • Alert badge notification - Permitted
  • Badge recipient notifications are sent to students when they received a badge.
    • Activity stream - Permitted
    • Popup notification - Permitted, Online, Not Online
    • Email - Permitted, Not Online
    • Alert badge notification - Permitted
  • Comments are sent.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted, Online, Not Online
  • Confirmation of your own quiz submissions are sent to students informing them that a quiz has been submitted for grading.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted
  • Course creation request approval notifications are sent to the site administrator and manager that a course creation request has been approved.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted, Online, Not Online
  • Course create request notifications are sent to the site administrator and manager that a course creation request has been submitted.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted, Online, Not Online
  • Course creation request rejection notifications are sent to the site administrator and manager that a course creation request has not been approved.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted, Online, Not Online
  • Course grade changed notifications are sent to the manager, instructor, and student informing that the course grade has changed for a student.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted
  • Important errors with the site notifications are sent to site administrators informing them of errors that a user receives in the system.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Manual enrollment expiry notifications are sent to all roles informing them that their manual enrollments are expiring.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Self enrollment expiry notifications are sent to all roles informing them that their self enrollments are expiring.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Glossary entry changed notifications are sent to instructors and all students except the one that edited the glossary entry, informing them that the glossary entry has changed.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted
  • Essay graded notifications are sent to students informing that an essay has been graded.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted, Online, Not Online
  • Personal messages between users are sent to and from all roles with personal messages.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted, Online
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted, Online
  • Kaltura video assignment notifications.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Feedback reminders are notifications sent to students who have not responded to a feedback activity.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted, Online, Not Online
  • Gradebook messages are notifications sent to students from an instructor through the Gradebook.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted, Online, Not Online
  • Questionnaire reminders are messages sent.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Activity updated or added are notifications sent to all roles informing that an activity in the course has been updated or added.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted
  • Activity completed are notifications sent to students informing that activities have been completed.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted
  • Activity graded are notifications sent to students informing that their instructor has graded an activity.
    • Activity stream - Permitted, Online, Not Online
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted, Online, Not Online
  • Notices about minor problems are notifications sent to the site administrator informing them of notices users receive in the system.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted
  • PayPal enrollment messages.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Subscribed forum posts are notifications sent to all roles if subscribed to a forum that there has been a post or comment.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Forced, Online, Not Online
    • Alert badge notification - Permitted
  • Subscribed advanced forum posts are notifications sent to all roles if subscribed to an advanced forum that there has been a post or comment.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Forced, Online, Not Online
    • Alert badge notification - Permitted
  • Feedback notifications are sent to students informing them that there is feedback from their teacher.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted, Online, Not Online
    • Alert badge notification - Permitted
  • Notification of quiz submissions are sent to managers and instructors when quizzes are submitted.
    • Activity stream - Permitted
    • Popup notification - Permitted
    • Email - Permitted
    • Alert badge notification - Permitted

Best practices

These are some best practices for configuring message outputs:

  • Select Online and Not online for Subscribed forum posts under Activity stream to ensure that forum post information is visible in the Activity stream block.
  • If you are using Personalized Learning Designer, the Course grade changed setting should be Forced and clear both Online and Not Online options.
  • If you are using SCORM content that is worth more than one point and you are using the Gradebook notifications; the manager, instructor, and student roles may receive emails for every point entered in the the Gradebook from the SCORM.
  • If you are using Sum of Grades aggregation, students may email you in the beginning of the course asking why they are receiving "F" alerts. They have only earned a small percentage of the total sum of grades. As they earn more, their grade goes up.
  • You may want to configure all default message outputs to be Permitted and none Forced giving your users the choice to enable/disable options themselves.
  • For K-12 clients, you may want to set Personal messages between users to Forced under Email so their messages can be seen offline and they are less likely to miss them. You may want to set any other Default message outputs to Forced that you do not want users to change.